Mohamed D Sangare
Houston,TX
Summary
Friendly guest service professional bringing many years of exceptional hospitality experience with sales and finance background. Decisive and equipped to handle range of daily operations needs and emergency situations at properties. Adapts quickly and ready for any challenge facing business , guests and staff members.
Overview
17
17
years of professional experience
Work History
Concierge and Host Manager
Airbnb
12.2012 - Current
- Generated financial reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Implemented policies that promoted positive experiences for both owners and guests.
- Welcomed Guests and resolved customer service issues quickly and professionally when they arose.
- Provided concierge services by maintaining properties high standard .
- Delivered exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Maintained the Airbnb's high standards
Manager of Operations
Hotel Mi Casa
Bamako, Mali
07.2018 - 06.2019
- Delegated work to staff, setting priorities and goals.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Executive Team Leader
Target
Katy, TX
02.2007 - 02.2008
- Managed daily operations including budgeting, resource allocation, staffing requirements and project timelines.
- Developed and implemented strategies to improve team performance, morale and engagement.
- Monitored customer feedback data to ensure that products and services are meeting consumer needs.
- Resolved conflicts between employees or customers in a timely manner while preserving positive relationships.
- Analyzed financial statements to identify potential risks or opportunities for growth.
- Implemented new leadership tactics to help transform business structure.
Education
MBA - Finance
Texas Southern University
Houston, TX05-2015
Skills
- Facility Management
- People Person
- Budgeting and Financial Management
- Health and Safety Compliance
- Hospitality and Service Knowledge
- Food Safety Regulation
- Concierge Services
- Meeting Planning
- Labor Cost Control
- Staff Training and Development
- Guest Relations Management
- Guest Conflict Resolution
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Bambara
Native/ Bilingual
References
References available upon request.
Timeline
Manager of Operations
Hotel Mi Casa
07.2018 - 06.2019
Concierge and Host Manager
Airbnb
12.2012 - Current
Executive Team Leader
Target
02.2007 - 02.2008
MBA - Finance
Texas Southern University