MOHAMED EL AMIN MALIK BENKROUK

• Identified opportunities for upselling complementary items during interactions with clients.
• Handled customer inquiries and resolved issues promptly, maintaining positive shopping experience for all patrons.
• Maintained well-organized and visually appealing store environment for optimal customer experience.
• Supported store marketing initiatives through participation in promotional events and merchandising activities.
• Increased customer satisfaction by providing expert product knowledge and personalized recommendations.

• Scheduled time with customers to discover source of issues reported, achieving customer satisfaction 90% of cases, and using fresh desk .
• Resolve customer concerns and inquiries related to billing, account management, and product usage.
• Actively participate in team meetings and trainings.
• Oversee operations and performance of customer support team.
• Supervising and guiding team members, ensuring that they provide excellent service to customers, and resolving escalated issues effectively
• Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.

• Implementation of a security solution with firewall in MPLS network of Telecom operator Ooredoo .

• Installation of PABX and surveillance cameras .