Mohamed H. Darwish
Pharmacy Manager
Winston-Salem,NC
Summary
Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Bringing successful career history comprising more than 20 years. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in NC. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused pharmacy manager offering 20 years of experience in retail pharmacy operations. Well-versed in prescription preparation.. Committed to maintaining high-quality standards.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Pharmacy Manager
Walmart
02.2016
- Supervised team of 8 pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Offered patients and patrons information on various immunizations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Increased patient satisfaction scores .
Pharmacy manager
CVS Health
11.2009 - 02.2016
- Responsible for all aspects of Pharmacy Operations within their store including inventory, personnel and security with emphasis on customer relations
- Service and satisfy the customer/s as health care needs in and out of Pharmacy area
- Openly communicate with customers / patients while protecting their confidential health and drug information; to provide counsel to customers having medical questions
- Maintain inventory levels.Utilize drug usage report to adjust shelf order bases
- Comply to all Loss Prevention procedures
- Provide a performance review and evaluation of subordinate staff at least on an annual basis
- Coach and execute counseling discussions with technicians
- Total store scheduling with store manager
- Participate in total store operational meetings Merchandising / Presentation
- Access, input and retrieve information from the computer
- Retrieve and file prescriptions in the appropriate files (including CIIs)
- Pull outdated, damaged and recalled merchandise and prepare for return
- Maintain: daily and weekly reports
- In cases of dispensing incidents, follow company procedures: notification, report completion
- Communicate and interact with physicians, dentists, nurses and others in health related fields to better serve our customer
- Ensure compliance with all company procedures and federal and state laws, rules and regulations.Coordinate/implement the Training and Development of Pharmacy Technicians, Interns
- Establish, coordinates and maintain the work schedule to best serve the needs of the customer and in accordance with budgeted payroll hours
- Seek out competitive information regarding prices, wages, services offered; store hours
- Help cover when needed, during time of illness or vacations
- Call in weekly sales, hours and script information
- Complete inventory control log
- Interview hourly pharmacy .Responsible for all aspects of Pharmacy Operations within their store including inventory, personnel and security with emphasis on customer relations.
- Supervised team of 15 pharmacy technicians.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Pre-emerging leader
CVS Health
06.2013 - 02.2016
- Provides professional, developmental and technical guidance and support to Pharmacists & technicians
- Manages the company's pharmacy marketing, quality control and inventory optimization programs
- Optimizes pharmacy sales and profit
- Manages the pharmacy marketing program that includes but its not limited to patient counseling, doctor detailing, patient recruiting, identifying levels of generic substitutions
- Works with the Pharmacy supervisor & District Manager to ensure standards are adhered to as they pertain to the practice of pharmacy within the stores Communicates corporate programs to Pharmacists (e.g
- Customer care, immunization, etc.)
- Provides status updates and keeps Pharmacists informed of personnel policies and procedures
- Ensures professional quality control standards are maintained through control of misfills (identifying and correcting the causes), optimization of process flow and communication of professional pharmacy practices
- Ensures Rx inventory optimization by monitoring store inventories and sales
- Participates in the recruitment of Pharmacists and assists with college recruiting
- Establishes procedures to follow through and obtain feedback on the recruiting process from initial interview through placement
- Implements training programs involving interns, externs and newly hired Pharmacists
- Selected as a trainer for the intern/extern programs and identified as astores to be used for training
- Works with the HR Business Partner in the areas of succession planning and training
- Attends professional conferences as a participant and/or a speaker
- Assumes additional responsibilities and performs special projects as needed or directed.
Pharmacist CVS Health
05.2009 - 11.2009
- Supervised team of 8 pharmacy technicians.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Offered patients and patrons information on various immunizations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Compared prescription details against safety standards and insurance requirements to support patients.
Pharmacy Intern
CVS Health
11.2008 - 05.2009
- Counseled patients on new medications and OTC products.
- Assisted pharmacist in final review of filled prescriptions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
Pharmacy Intern
RITE AID
12.2007 - 11.2008
- Counseled patients on new medications and OTC products.
- Assisted pharmacist in final review of filled prescriptions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
- Provided friendly customer service at drop-off and pick-up counters.
Country Manager
Merck Group
09.2004 - 01.2007
- Provided leadership and operational management of the Merck Serono business in Qatar
- Full P&L responsibility and people management for 15 employees
- Portfolio included Cardiovascular, Diabetes, & General Medicines
- Developed and implemented turnaround and reorganization
- Result: Improved product portfolio margin by 4%; Improved cash flow by 20%
- Developed a culture of innovation and customer focus resulting in Increased field force productivity by 18%.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
- Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
- Verified appropriately priced products and services to secure competitive advantage and desired returns.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Propelled continuous improvements and strategically capitalized on current market trends.
Senior Pharmaceutical Sales Representative
MSD
09.2002 - 09.2004
- Successfully achieved business objectives in large teaching and non-teaching hospitals and affiliates as well as multi-hospital health systems
- Therapeutic classes included antiinfectives, anesthetic/sedative, analgesic, metabolic, anti-emetic
- Specialties included Hospital Pharmacy, Anesthesia, Emergency Medicine, Infectious Diseases, Pulmonary Medicine, Critical Care, Nephrology, Hematology/Oncology, Transplant, Endocrinology, and Pediatrics
Pharmacist
Salah Eldien Pharmacy
05.2002 - 09.2002
Education
Bachelor of Pharmacy - Pharmaceutical Sciences
Alexandria University
2002
Certificate of Secondary Education -
University of London
1997
General certificate of secondary education in International -
General University of Cambridge
1996
Skills
- Financial Reporting Coordination
- Medication Dispensing
- In-Service Programs
- Expenditure Authorization
- Pharmacy Law
- Employee Work Scheduling
- Drug Inventory Management
- Financial Operations Oversight
- Employee Training Program
- Wellness Services
- Cash Register Operations
- Interdepartmental Functions Coordination
- Inventory and Restocking
- Employee Performance Evaluations
- Patient Profiles
- Operating Plans Development
- Employee Recruitment and Hiring
- Pharmacy Management Software
- Drug Utilization Review
- Policy and Program Development
- Prescription Interpretation
- Medication Side Effect Knowledge
- Influenza Prevention and Treatment
- Medical Equipment Usage
- High Blood Pressure Management
- Prescription Compounding
- Problem Identification
- Travel Medicine
- Pharmacy Automation
- Flu Vaccinations
- Medicare Compliance
- Clinical Quality Program Standards
- Clinical Staff Management
- HIPAA Guidelines
- Patient Care Assessment
- Mentoring
Accomplishments
- Collaborated with team of more than 50 pharmacists and interns in the conversion of Eckerd pharmacies to RiteAid pharmacies.
- Collaborated with team of 5 techs in the development of multiple stores at the district level.
Certification
- Nc pharmacy License
- Certified pain management counselor.
- Certified diabetic counselor.
- Certified cholesterol counselor.
- Certified blood pressure counselor.
- Basic life support from cardiopartners.
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Pharmacy Manager
Walmart
02.2016
Pre-emerging leader
CVS Health
06.2013 - 02.2016
Pharmacy manager
CVS Health
11.2009 - 02.2016
Pharmacist CVS Health
05.2009 - 11.2009
Pharmacy Intern
CVS Health
11.2008 - 05.2009
Pharmacy Intern
RITE AID
12.2007 - 11.2008
Country Manager
Merck Group
09.2004 - 01.2007
Senior Pharmaceutical Sales Representative
MSD
09.2002 - 09.2004
Pharmacist
Salah Eldien Pharmacy
05.2002 - 09.2002
Bachelor of Pharmacy - Pharmaceutical Sciences
Alexandria University
Certificate of Secondary Education -
University of London
General certificate of secondary education in International -
General University of Cambridge
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