Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMED H MOHAMED

CS (AI Evaluation & Training)
MIAMI

Summary

Customer Support professional with experience in evaluating responses, improving workflows, and supporting training initiatives in high-volume environments. Skilled in analyzing customer interactions, identifying patterns, and providing structured feedback to enhance accuracy and performance. Strong background in customer experience, problem-solving, and documentation, with the ability to assess real-world scenarios and ensure practical, high-quality guidance.

Overview

3
3
years of professional experience

Work History

Team Lead – Tax Expert (CS,Evaluation & Training)

Intuit (TurboTax)
12.2025 - 05.2026
  • Operated within escalation layer handling complex customer support and financial inquiries
  • Reviewed and evaluated responses to ensure accuracy, consistency, and alignment with best practices
  • Supported training and onboarding of agents by developing guidance, documentation, and structured responses
  • Identified trends and patterns in customer interactions to improve processes and support quality
  • Conducted analysis of customer cases to ensure accurate and practical solutions
  • Collaborated with internal teams to refine workflows and enhance support systems
  • Maintained high standards when handling sensitive financial and tax-related data

Technical/ Product Specialist(CS& AI Optimization)

TikTok
06.2023 - Current
  • Handled high-volume customer support cases, resolving complex billing, payment, and account issues
  • Evaluated customer interactions and identified patterns to improve response quality and workflows
  • Contributed to AI-supported systems and internal tools by refining responses and improving accuracy
  • Created and maintained documentation and knowledge base content to support consistent customer guidance
  • Collaborated with cross-functional teams to enhance customer experience and system performance
  • Provided detailed analysis and feedback on recurring issues to support process and system improvements

Education

Bachelor of Science - Accounting, Business Management & Marketing

Mansoura University
Egypt
07-2019

Skills

  • Customer Support & Escalations
  • Response Evaluation & Quality
  • Assurance AI / Workflow Optimization (Exposure)
  • Pattern Recognition & Analysis
  • Documentation & Knowledge Base Creation
  • Problem Solving & Critical Thinking
  • Customer Experience (CX) Best Practices
  • Communication & Feedback Writing

Timeline

Team Lead – Tax Expert (CS,Evaluation & Training)

Intuit (TurboTax)
12.2025 - 05.2026

Technical/ Product Specialist(CS& AI Optimization)

TikTok
06.2023 - Current

Bachelor of Science - Accounting, Business Management & Marketing

Mansoura University
MOHAMED H MOHAMEDCS (AI Evaluation & Training)