SAP Business One
Mohamed Fasal Riyas
Store Manager
Doha
Summary
Sales-driven Showroom Manager talented at building exceeding customer expectations and leading effective sales teams. Smart and enthusiastic and always willing to go the extra mile to make the sale.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Showroom Manager
LG Jumbo Electronics
Doha
01.2021 - Current
- Supervised inventory and placed orders to replenish low running supplies.
- Provided prompt, courteous service to every individual entering showroom.
- Liaised with marketing team to identify and develop sales and promotional events.
- Managed custom projects by completing initial quotes, design and sample requests.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Directed sales reps on how to display furniture and other items.
- Generated personal sales to meet or exceed established sales goals.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Drove employee engagement and guest experience through coaching, training and development.
- Determined key details for showroom light fixtures, flooring and accessories.
- Supervised and performed human resource management functions for subordinates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Performed supplier risk evaluations and supported regulatory inspections.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented target achievement process improvement initiatives within department.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Maintained store equipment, printers and fax machines.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided management oversight and operational control of assigned programs valued at 3 million QAR.
- Used strategies to promote exceptional customer service and create positive environment for employees and clients.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Recruited and developed employees for sales department.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised staff of four personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Managed overstocking, restocking and inventory control procedures during work shift.
- Maintained financial accuracy when handling ove revenue each day.
Cashier Cum Salesman
LG Jumbo Electronics
Doha
12.2019 - 12.2020
- Drove operational improvements which resulted in savings and improved profit margins.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created plans and communicated deadlines to complete projects on time.
- Monitored company inventory to keep stock levels and databases updated.
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Received and processed stock into inventory management system.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Cashier
LG Jumbo Electronics
Doha
03.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created price tags and merchandise signs.
- Reviewed new promotions and monitored price changes.
- Checked personal identifications during alcohol and tobacco sales.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new team members on sales software system operation.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Officer
New Delmon Hospitals
Colombo
01.2016 - 01.2017
Education
G.C.E Advanced Level - Science Stream
Rahula College
Matara, Sri Lanka 01.2011 - 08.2013
N.V.Q. Level Five - Diploma in Quantity Surveying - Quantity Surveying
Vocationa Training Authority
Sri Lanka 01.2014 - 12.2016
Skills
Inventory oversight
Revenue management
Client Relationships
Showroom setup
Interpersonal and written communication
Strategic planning
Search Engine Optimization
Sales and marketing
Negotiation
Staff Management
Business administration
Business Development
Creative merchandising
Business planning
Budgeting
Financial Management
Self-Motivated
Planning and Coordination
Multitasking Abilities
Active Listening
Accomplishments
Award for best sales performance( Twin wash category) by Director & GM- LG Electronics Gulf Qatar Office, Mr. Brian AH
Award for Incident Management Awareness by Director of Operations, Mr. Peter Newman
Software
Microsoft Excel
Microsoft Word
Microsoft Power Point
Auto CAD
ORION
Shotcut
Microsoft Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Showroom Manager
LG Jumbo Electronics
01.2021 - Current
Cashier Cum Salesman
LG Jumbo Electronics
12.2019 - 12.2020
Cashier
LG Jumbo Electronics
03.2017 - 12.2018
Customer Service Officer
New Delmon Hospitals
01.2016 - 01.2017
N.V.Q. Level Five - Diploma in Quantity Surveying - Quantity Surveying
Vocationa Training Authority
01.2014 - 12.2016
G.C.E Advanced Level - Science Stream
Rahula College
01.2011 - 08.2013