Mohamed Kamal Osman

Offering patient assistance and support.

• Collaborate with other call center professionals to improve customer service.

• Review patient account, providing updates and information.

• Call back patients (Bilingual) to inform them about their appointments.

• Ensuring that patients are satisfied and fully understand their schedules.

• Supervising the daily operations of the customer service department.

• Interacting with customers and handling customer queries and complaints in a timely manner.

• Making weekly and monthly reports.

Reporting Line: Assistant Branch Manager. , Payment and Name screening, identify suspicious transaction and review potential & exact match. Achieved and exceeded monthly sales targets through proactive sales strategies.
Assisted customers in opening new accounts, managing deposits, and handling loan applications.Resolved customer inquiries and complaints efficiently, maintaining A 98% customer satisfaction rate.Collaborated with The marketing team to develop and implement promotional campaigns to attract
Provided excellent customer service, addressing customer inquiries, and resolving issues in A timely manner.
.Cross-sold bank products and services, contributing to a 15% increase in sales revenue.Assisted customers with online banking, mobile app usage, and ATM services.Participated in weekly sales training and development programs to enhance product knowledge and sales techniques.

• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Updated account information to maintain customer records.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.