MOHAMED NDIAYE
Grand Valley State University
Grand Rapids,MI
2
Languages
15
years of professional experience
Technology and operations leader with 15+ years of experience across enterprise systems, business analysis, CRM and ERP implementations, and analytics. Lead 10 staff, including three analysts, and manage a $400,000 budget. Experience coordinating application integration and data delivery, translating business requirements into solutions, and validating data for executive reporting. Partner with engineers, business stakeholders, and vendors to deliver system improvements and workflow automation.
Work History
Director of Advancement Services (Business Systems and Operations)
2 Years 8 Months- Led a 10-person team, including three analysts and staff in compliance, prospect research, and operations; manage a $400,000 budget and oversee hiring, coaching, and performance management.
- Directed post-conversion optimization of Enterprise CRM Blackbaud Raiser's Edge NXT and coordinate application priorities across business users, IT, Finance, and vendors.
- Directed advancement services operations supporting gift processing, constituent records, and fund accounting accuracy.
- Led requirements and coordinate delivery of the Raiser's Edge–Lakehouse connection, partnering with a data engineer who built the pipeline. Own validation of data accuracy and refresh frequency and coordinate connection information required for implementation.
- Mentored advancement services staff on database standards, reporting practices, and service expectations.
- Supported centralized reporting through the Lakehouse integration, including Total Fund Raised and Executive Fundraising dashboards and endowment reports.
- Oversaw Omatic Cloud data ingestion and the Raiser's Edge–GiveCampus integration; coordinate third-party application implementation, including Almabase.
- Delivered a Power Automate workflow that distributes alerts each Monday for gifts above $5,000, enabling gift officers to send timely donor thank-you messages.
- Led the Project Prioritization Workgroup within the University Data Advisory Committee, establishing a scoring framework for enterprise data initiatives.
- Partnered with Finance on monthly reconciliation and with IT Security and the Business Office on PCI DSS compliance and payment-data security; support vendor evaluation and contract oversight.
Adjunct Business System Analyst
1 Year 10 Months- Led the conversion of from 20-year legacy database to a cloud-based Enterprise CRM, coordinating requirements gathering, process modeling, data validation, and user acceptance testing.
- Analyzed business processes and translated stakeholder needs into clear system requirements.
- Mapped current and future workflows, coordinated third-party integrations, and supported change management and end-user training.
- Designed executive dashboards and fundraising reports using SQL and Excel.
IT Generalist (ERP Systems)
5 Months- Contributed to Odoo ERP v14 implementation and designed a reporting dashboard using Google Looker Studio.
- Redesigned network architecture using VLANs and VPNs; implemented UniFi UDM Pro.
- Managed employee relations inquiries and resolved routine issues with consistent policy interpretation.
IT Specialist (e-commerce & ERP)
1 Year 1 Month- Led requirements analysis for Odoo ERP v14 implementation, coordinated project execution, and trained key users on access and reporting functionality.
- Managed Google Workspace and IT vendor contracts; developed a Shopify storefront using custom Liquid code.
- Resolved hardware, software, and network issues for staff across warehouse and office environments.
- Supported onboarding with account setup, device provisioning, and application access.
- Implemented user access controls and system security practices to protect business data.
Business Analyst (Banking Systems)
9 Months- Conducted needs assessment and analyzed business and functional requirements for mobile app projects for Société Générale Morocco and Attijariwafa Bank Egypt.
- Produced requirements, specifications, and test plans; developed BPMN, UML, and entity relationship diagrams in Visio; conducted user acceptance testing.
- Facilitated stakeholder communications to align project scope, priorities, and deliverables.
- Documented use cases, user stories, and acceptance criteria for development teams.
- Facilitated process workshops to document workflows and identify operational improvement opportunities.
Business Analyst (Government & Public Sector)
9 Months- Assessed needs for the National Trade Single Window project for the Moroccan Bureau of Border and Customs; contributed to tariff data collection and transformation for the Moroccan Trade Portal.
- Documented requirements, software specifications, and test plans; developed process and data models and coordinated user acceptance testing.
- Led requirements elicitation workshops and translated business needs into clear functional specifications.
- Analyzed workflows to identify process gaps and recommend practical operational improvements.
- Coordinated UAT activities, resolved defects, and ensured readiness for deployment.
- Supported data analysis using Excel, SQL, and reporting tools to inform decisions.
IT Engineer
5 Years 8 Months- Built annual IT roadmaps, negotiated technology supplier contracts, and coordinated ERP feature implementation; used SQL to update database records.
- Deployed document management, VoIP, backup, and network monitoring solutions; maintained computers, servers, and network infrastructure in a manufacturing environment.
Education
MS - Data Science and Analytics
Master's - Management of Information Systems
BS - Computer Science
Skills
Enterprise Applications
CRM and ERP Implementation
Systems Integration
Requirements Analysis
Data Validation
User Acceptance Testing
Vendor Evaluation
Operational efficiency
Stakeholder engagement
Analytical thinking
Interpersonal communication
Continuous improvement
Workflow Automation
Reporting Strategy
Project Prioritization
Knowledge of cloud-based platforms
Proficient in SQL
R
and visualization software
Business process modeling expertise
Personal Information
Title: BUSINESS SYSTEMS AND ENTERPRISE APPLICATIONS LEADERSHIP
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Director of Advancement Services (Business Systems and Operations)
Grand Valley State University
02.2024 - CurrentRead More
Adjunct Business System Analyst
Grand Valley State University
03.2022 - 01.2024Read More
IT Generalist (ERP Systems)
Mien Company
09.2021 - 02.2022Read More
IT Specialist (e-commerce & ERP)
Inspire Me Home Decor
07.2020 - 08.2021Read More
Business Analyst (Banking Systems)
Adria Business and Technology
06.2018 - 03.2019Read More
Business Analyst (Government & Public Sector)
IT Road Consulting
08.2017 - 05.2018Read More
IT Engineer
Cochepa
11.2011 - 07.2017Read More
SUPEMIR
BS from Computer Science
Read More
International University of Rabat
Master's from Management of Information Systems
Read More
Grand Valley State University
MS from Data Science and Analytics
Read More