Summary
Overview
Work History
Education
Skills
Languages
Timeline
Mohammad Ahmad

Mohammad Ahmad

Erlanger

Summary

Dynamic and results-driven professional with extensive experience in customer service and employee management. enhanced store efficiency and reduced stockouts through effective inventory control. Proven ability in cost control and sales analysis, fostering strong customer relationships while ensuring compliance with health and safety standards.

Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.

Overview

18
18
years of professional experience

Work History

Smoke Shop Manager

Vip Smoke Shop
07.2024 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Business Owner

Key to Clean
03.2018 - 02.2024

6 years of hard work and satisfied clients providing the best services both in residential and hospitality facilities.
was developing and implementing housekeeping procedures and policies.

  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

Outlet Manager

Tandoori Oven
09.2016 - 12.2017

located in the high traffic Galaria mall Tandoori oven is a mix of Asian
cousins.
The unit Manager at Tandoori oven has a main responsibility of

  • providing support with
    information about sales volume and reasonably complex operations.
  • Unit Manager also need
    to perform day to day
    supervision of non – management associates, assigning them the tasks for the day, directing
    the overall store level operation performance, train and develop Shift Leads and other team
    members.
  • Unit Manager must also perform other responsibilities as ordered by the top management
    and must report directly to the operation Manager as per the store’s requirements.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Assisted in recruiting, hiring and training of team members.

Outlet Manager

Buffalo Wings & Rings
10.2015 - 05.2016
  • The Manager at Buffalo Wings and Rings has a main responsibility of
  • providing support and managerial assistance to the Restaurant with information's about sales volume and reasonably complex operations.
  • need to perform day to day supervision and with the assistant manager is held to non – management associates, assigning them the tasks for the day,
  • directing the overall store level operation performance, train and develop Shift Leads and other team members.
  • creating a relaxed environment where service delivery and product quality is second to none.
  • Leading from the front to the back and in charge of maintaining high levels of hygiene.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Outlet Supervisor

Prime Cinemas
11.2014 - 05.2016

In charge of Cine Bistro, New idea of its kind, Movies plus open buffet, have
three Theaters With capacity of 150 seats.

  • My job is to put schedules for new released movies , Food quantity ordering from kitchen as
    what is predictable number of the guests ,
  • training staff, quality control, directing The outlet
  • daily operation and provide the management with the inventory, sales and food consumption.
  • Being a highly visible and the face of the business , meeting and greeting guests.
  • Supervisor must also perform other responsibilities as ordered by the top management and
    must report directly to the floor manager as per the store’s requirements.
  • Collaborated with the management team on promotional events to drive foot traffic and increase sales opportunities.

Captain Waiter

Kempinski Hotel Red Sea
12.2012 - 10.2014
  • Rotations in all of the hotel facilities fine dining restaurant,Room service,Ball room,Bar and Beach and pool bar and restaurant and got all the knowledge needed to know how all facilities runs.
  • operation of opening And closing the outlet and collected very good experience of all the
    outlets I worked in.
  • good knowledge of making cocktails and serving drinks and food, doing different setup and
    menu for promotions like live Music band, movie night and football games,
  • Doing inventory,
    Profit and lost analysis report, Allocation for the team when Im in charge of a section during
    events or staff vacations,
  • collecting the reservations by offering the guests and give
    orientation about the outlet or welcome drink in the lobby or the beach, and all about
    providing exceptional quality and service to the guests ,to keep up with the hotel luxurious
    standards.
  • Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
  • Implemented upselling strategies that contributed to increased average check size per guest.

H.R Coordinator

Loyalty Support Services
01.2011 - 11.2012
  • worked in L.S.S as a H.R coordinator. My duty’s was to
  • Maintain staff
    performance in following the company internal instructions to create order inside the
    location and work smoothly.
  • Was doing interviews and employment, Resignations
    Disclaiming, Attendance Control and time card, Three months Probationary Period staff
    evaluating, Uniforms And to provide the daily reports, and the employees issues to the head
    office.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.

Waiter

ATICO Fakhreldin Group
06.2007 - 11.2009

The Restaurant & Bar Server is an essential member of the Food &
Beverage team

  • Dedicated to providing exceptional quality and service to our ever hight quality guests.
  • The
    Server position provides an enjoyable, expertly served beverage or dining experience
    conforming to the hotel standards of excellence for quality, professionalism and friendliness.
  • Servers anticipate and service guests needs before being asked and are knowledgeable
    about all available menu options, beverage lists and daily specials.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Bachelor of Science - Management Information Systems

Zarqa Private University , Zarqa,Jordan
01-2009

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Sales promotions
  • Sales analysis
  • Data management
  • Cost control
  • Assignment delegation

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Smoke Shop Manager - Vip Smoke Shop
07.2024 - Current
Business Owner - Key to Clean
03.2018 - 02.2024
Outlet Manager - Tandoori Oven
09.2016 - 12.2017
Outlet Manager - Buffalo Wings & Rings
10.2015 - 05.2016
Outlet Supervisor - Prime Cinemas
11.2014 - 05.2016
Captain Waiter - Kempinski Hotel Red Sea
12.2012 - 10.2014
H.R Coordinator - Loyalty Support Services
01.2011 - 11.2012
Waiter - ATICO Fakhreldin Group
06.2007 - 11.2009
Zarqa Private University - Bachelor of Science, Management Information Systems