MOHAMMAD AKARI
Bedford,USA
Summary
Accomplished and customer-focused aviation professional with proven expertise in airport operations, passenger services, and team leadership. Experienced in delivering exceptional service in high-pressure, multicultural environments while ensuring compliance with international airline standards. Recognized for strong problem-solving skills, the ability to manage escalated passenger concerns, and consistent contributions to operational excellence. Promoted to leadership roles for outstanding performance and commitment to service quality.
Overview
8
8
years of professional experience
Work History
Senior Airport Services Agent
Qatar Airways
12.2024 - Current
- - Supervise and support a team of Airport Service Agents to ensure smooth, efficient daily operations.
- - Deliver premium passenger care, including handling of VIPs and escalated customer concerns.
- - Resolve complex travel issues involving documentation, baggage, and flight disruptions.
- - Train and mentor new hires to uphold Qatar Airways’ world-class service standards.
- - Collaborate with operational departments to maintain punctual departures and safety compliance.
Airport Services Agent
Qatar Airways
05.2023 - 12.2024
- - Provided high-quality assistance to passengers during check-in, boarding, and arrivals.
- - Assisted travelers with visas, travel documents, special service requests, and rebookings.
- - Coordinated with flight and ground teams to streamline boarding and on-time departures.
- - Recognized for professionalism and ability to de-escalate difficult situations with empathy.
Customer Service Agent (Lufthansa & Turkish Airlines)
Hallmark Aviation Services
10.2021 - 05.2023
- - Delivered passenger services including check-in, boarding, baggage, and ticketing assistance.
- - Supported crew members and international passengers, ensuring compliance with airline policies.
- - Assisted with international documentation and created accurate, detailed itineraries.
- - Consistently praised by supervisors for reliability, teamwork, and strong communication skills.
Dental Office Receptionist
Union Street Dentistry
02.2018 - 05.2019
- Managed patient scheduling using dental practice management software to enhance appointment efficiency.
- Facilitated effective communication between patients and dental staff, ensuring clarity in treatment plans.
- Processed patient insurance claims accurately to maximize reimbursement and reduce delays.
- Maintained organized patient records, adhering to confidentiality standards and regulatory compliance.
Education
BBA - Business Administration
Schenectady County Community College
Scotia, NY12-2026
High School Diploma - undefined
Schenectady High School
Schenectady, NY04.2019
Skills
- Passenger & VIP Services
- Ticketing, Check-in & Boarding
- Travel Documentation & Compliance
- Customer Complaint Resolution
- Operational Coordination & Baggage Services
- Team Leadership & Training
- Multilingual & Cross-Cultural Communication
- Safety & Regulatory Compliance
Languages
Arabic
Native or Bilingual
Timeline
Senior Airport Services Agent
Qatar Airways
12.2024 - Current
Airport Services Agent
Qatar Airways
05.2023 - 12.2024
Customer Service Agent (Lufthansa & Turkish Airlines)
Hallmark Aviation Services
10.2021 - 05.2023
Dental Office Receptionist
Union Street Dentistry
02.2018 - 05.2019
High School Diploma - undefined
Schenectady High School
BBA - Business Administration
Schenectady County Community College