Mohammad A. Khalid
Summary
Results-oriented Customer Service Representative with a history of surpassing customer satisfaction targets. Expertise in communication, problem-solving, and organization. Achieved consistent customer satisfaction ratings exceeding 95%.
Overview
13
13
years of professional experience
Work History
Interpreter
Spherion Staffing / Comprehensive Medical Staffing
01.2021 - 05.2025
- Company Overview: New York Independent Assessor Program
- Served as an interpreter for Managed Long-Term Care (MLTC) assessments under the New York Medicaid program.
- Facilitated clear and accurate communication between assessors and clients to ensure comprehensive and fair evaluations.
- Maintained strict confidentiality and followed HIPAA guidelines throughout the assessment process.
- New York Independent Assessor Program
Nation Benefits
12.2016 - 12.2020
- Processed and organized patient medical records, ensuring complete confidentiality and compliance with HIPAA regulations.
- Assisted with the transition from paper-based to electronic health records (EHR) systems.
- Reviewed documentation for accuracy and completeness before submission to healthcare professionals.
- Responded to medical information requests from patients, providers, and insurance companies.
- Maintained a secure and efficient filing system for both physical and digital records.
Customer Service Representative
Arise - Work From Home (Client: Agero)
05.2014 - 01.2016
- Responded to inbound calls from customers requesting roadside assistance services.
- Provided real-time support, including towing, lockout services, and emergency fuel delivery.
- Maintained a high level of professionalism and empathy during stressful customer situations.
Call Center Supervisor
Concentrix
08.2012 - 11.2014
- Supervised a team of 15 agents supporting a major banking client.
- Monitored performance metrics, provided coaching, and ensured quality customer service delivery.
- Collaborated with leadership to implement process improvements and resolve escalated customer issues.
Patient Scheduling Representative
Km2 Solutions
- Handled inbound calls to schedule physician appointments.
- Provided courteous and professional service while coordinating patient availability and appointment logistics.
- Maintained detailed records of scheduling activity and followed up as necessary.
Education
High School Diploma -
Skills
- HIPAA compliance
- Written communication
- Teamwork
- Multitasking Abilities
- Student education
- Work process training
- Reading comprehension
- Fluent bilingualism
- Empathy building
- Process improvement
- Time management
- Problem solving
- Bilingual communication
- Customer relationship management
- Medical terminology
Languages
Spanish
Native/ Bilingual
Timeline
Interpreter
Spherion Staffing / Comprehensive Medical Staffing
01.2021 - 05.2025
Nation Benefits
12.2016 - 12.2020
Customer Service Representative
Arise - Work From Home (Client: Agero)
05.2014 - 01.2016
Call Center Supervisor
Concentrix
08.2012 - 11.2014
Patient Scheduling Representative
Km2 Solutions
High School Diploma -
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