Mohammad Al-Zouabi
Charlotte,NC
Summary
Proven leader in operations management and business analysis, with a track record of enhancing workflow efficiency and project effectiveness at Bank of America. Skilled in SQL analytics and fostering team collaboration, I have driven significant improvements in testing processes and customer service delivery, ensuring high-quality standards and operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Vice President of Operations
Bank Of America
01.2024 - Current
- Implemented quality control protocols to minimize errors and ensure adherence to industry standards.
- Coordinated with cross-functional teams to optimize workflow efficiency and data-driven decision making.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Performed gap analysis to identify areas of improvement.
- Assisted in test data preparation, contributing to accurate representation of real-world scenarios during UAT sessions.
- Managed end-to-end test execution, from planning through defect management and resolution.
Senior Business Analyst
Bank Of America
09.2023 - 01.2024
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Implemented risk-based testing approaches to prioritize high-impact areas for targeted testing efforts.
- Assisted in test data preparation, contributing to accurate representation of real-world scenarios during UAT sessions.
- Streamlined testing processes for efficient execution, resulting in improved product quality.
- Established key performance indicators for measuring success in UAT testing efforts, driving continuous improvement.
- Ensured compliance with industry standards and best practices throughout the entire UAT process.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Developed efficient stored procedures for complex business logic, reducing processing time and improving system stability.
- Provided technical support for end-users by addressing SQL-related issues, enhancing overall user satisfaction with the application.
D&A Customer Operations
London Stock Exchange Group
12.2022 - 09.2023
- Coordinated with other departments to resolve inter-departmental challenges that affected service delivery, promoting seamless collaboration across functions.
- Evaluated new tools and technologies for potential implementation, enhancing operational efficiency and customer experience where applicable.
- Analyzed trends in customer feedback for opportunities to improve products or services offerings, informing product development initiatives.
- Championed best practices for managing escalations by effectively resolving high-priority issues with minimal impact on customer experience.
Team Leader
The Vanguard Group Inc.
02.2022 - 12.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Client Service Representative
The Vanguard Group Inc.
08.2021 - 02.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
Assistant Finance Manager
Top Team Trucking LLC
09.2019 - 03.2021
- Ensured timely completion of month-end closing procedures for accurate financial statements.
- Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
- Mentored junior finance staff members, fostering an environment of continuous learning and professional development.
- Led successful audits by maintaining organized records and providing clear communication with external auditors.
Education
Bachelor of Science - Economics
University of North Carolina At Charlotte
Charlotte, NCSkills
- Operations Management
- Business Analysis
- Test Automation Knowledge
- End-to-End Testing
- Test Data Management
- SQL analytics
- SQL development
- Database Design
Timeline
Assistant Vice President of Operations
Bank Of America
01.2024 - Current
Senior Business Analyst
Bank Of America
09.2023 - 01.2024
D&A Customer Operations
London Stock Exchange Group
12.2022 - 09.2023
Team Leader
The Vanguard Group Inc.
02.2022 - 12.2022
Client Service Representative
The Vanguard Group Inc.
08.2021 - 02.2022
Assistant Finance Manager
Top Team Trucking LLC
09.2019 - 03.2021
Bachelor of Science - Economics
University of North Carolina At Charlotte