Mohammad Almasi
Vienna,VA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Bedos Leather Works
10.2020 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Moby Dick Restaurant
06.2017 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Millwright
Dominion Power
11.2010 - 01.2012
- Aligned and leveled machines using precision measuring instruments to avoid unnecessary wear and tear.
- Conducted comprehensive inspections of machinery to identify potential problems and ensure optimal performance.
- Improved workplace safety with diligent adherence to protocols, lockout/tagout procedures, and hazard identification.
- Consistently met or exceeded company performance metrics for maintenance efficiency, equipment uptime, and safety compliance.
- Assisted in the planning and execution of major shutdowns, ensuring timely completion of critical tasks within budget constraints.
- Inserted shims, adjusted tension on nuts and bolts and positioned parts, using hand tools and measuring instruments with 99% accuracy.
Education
High School Diploma -
Faize
Esfahan, Iran08.2000
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Customer Needs Assessment
Certification
AutoCAD Certificate
Civil Drawing I
Civil Drawing II
Timeline
Sales Associate
Bedos Leather Works
10.2020 - 10.2023
Sales Associate
Moby Dick Restaurant
06.2017 - 10.2020
Millwright
Dominion Power
11.2010 - 01.2012
High School Diploma -
Faize
AutoCAD Certificate
Civil Drawing I
Civil Drawing II
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