Mohammad Aqra
Orland Park
Summary
More than 15 years of experience in medical market for Hearing and medical equipment’s. Account service and relationship management dealing with day-to-day partner requests as well as managing & coordinating current & future service contracts. help and Train on the proper use of medical equipment’s. Willing to have a dynamic, interesting and motivating position in reputable organization and to be part of an enthusiastic team to achieve the goals specified for tasks at hand. Willing to assist health care providers to better diagnose.
Overview
15
15
years of professional experience
Work History
Senior Service Engineer
Sky Medical for Equipment and medical supplies
05.2019 - 09.2025
- To comply with organization’s mission and value statements.
- Support healthcare specialist to give better service.
- Service and calibration for medical equipment’s (Audiometer, oae, tympanometry, VNG).
- Follow up and making service report for installed medical equipment’s to ensure all our medical equipment’s full maintained.
- Coordinate with superiors to do double calls, site visits to centers of excellence and supplier visits.
- Have all the required materials (Brochures etc) available by ordering them from supplier.
- Ensure that the existing users are satisfied and well trained to operate on our medical devices to maintain an exceptional level of satisfaction and positive reputations.
- To continuously enhance my product and market knowledge.
- Know all procedures in ordering products, delivering them to hospitals & finalizing the hospital acceptance.
- To propose transparent target based on a proper market survey.
Senior Product Specialist
Modern Pharmaceutical Company (Vienna Trading Est)
08.2018 - 05.2019
Clinical Technical Specialist (Consultant)
Cochlear AG
07.2017 - 08.2018
Senior Product Specialist (Cochlear AG, Interacoustics, Phonak hearing aids)
Modern Pharmaceutical Company (Vienna Trading Est)
12.2013 - 01.2017
- To comply with organization’s mission and value statements.
- Service and calibration for medical(audiological) equipment’s (Audiometer, oae, tympanometry, VNG).
- To spend 80% of the time “effectively” in the field with influential end user.
- Support audiologist and surgeons to give better service to CI and Baha users.
- To maintain a good understanding of centers structure related to the daily practice and present good skills in problem solving and negotiation skills with these personnel for the sake of the customer & Vienna Trading Est.
- Actively / professionally execute a pre-assigned sales action plan to generate new sales leads away from competition.
- Coordinate with superiors to do double calls, international site visits to centers of excellence and supplier visits.
- To prepare / submit / follow up “submitted offers” and tenders to generate orders.
- Have all the required materials (Brochures etc) available by ordering them from supplier.
- Ensure that the existing users are satisfied and well trained to operate on our CI devices to maintain an exceptional level of satisfaction and positive reputations.
- To continuously enhance my product and market knowledge.
- Know all procedures in ordering products, delivering them to hospitals & finalizing the hospital acceptance.
- To be responsible for executing sales and marketing plan in my assigned accounts and my product range.
- To conduct pre and post – sales activities to ensure maximum customer satisfaction including but not limited to: Installation, Training, in-service and all needed sales actions to process my sales invoice to the final acceptance phase.
- To report marketing changes and competitor activities to my direct manager.
- To propose transparent target based on a proper market survey.
Service Engineer (Cochlear, Masimo, FlexiCare, Siemens Hearing Aids)
Eyes Solutions Inc.
11.2010 - 11.2013
- To comply with organization’s mission and value statements.
- Responsible for Programing and maintenance CI and Baha users.
- Service and maintenance for Hearing equipment’s and other equipment’s.
- Support audiologist and surgeons, Nurses to give better service.
- Support intraoperative procedures (NRT measurements).
- To maintain an adequate understanding of business environment, high level of product knowledge and problem solving.
- To spend 80% of my time in the field.
- To maintain healthy intra-office communication and team work spirit.
- To contiguously enhance my product and market knowledge.
Education
S.S.C -
Hashemite High School
01-2005
BA - Biomedical Engineering
Jordan University of Science
01-2010
Skills
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Report Analysis and Documentation
- Excellent Negotiation and relationship management skills
- Excellent interpersonal and strong communication skills internally and externally
- Field service experience
- Remote support
- Technical troubleshooting
Courses And Trainings
- 02/01/20, Advanced Bionics Audiological workshop, Amman, Jordan
- 02/01/20, HANSATON EXCITE platform & scout software, Dubai, UAE
- 05/01/18, Award in Access to operation Theatres (SCQF Level 8, EQF level 5), Mechelen, Belgium
- 05/01/16, Level 3 Cochlear Implant, Dubai, UAE
- 04/01/16, Level 4 Electrophysiology course, Mechelen, Belgium
- 02/01/16, Level 2 Cochlear and Baha, Dubai, UAE
- 02/01/16, Introductory Audiological workshop, Stafa, Switzerland
- 03/01/15, Interacoustics Product Application, Kuala Lumpur, Malaysia
- 11/01/14, Interacoustics Service & Calibration Training, Madrid, Spain
- 03/01/14, Interacoustics Service & Calibration Training, Assens, Denmark
- 07/01/11, Level 3 Cochlear implant, Mechelen, Belgium
- 04/01/11, Level 2 Cochlear implant & Baha, Mechelen, Belgium
- 10/01/10, English as Analytical Tool for World Citizen, Ramallah, Palestine, British Academy Ramallah
Personal Information
- Date of Birth: 08/03/87
- Nationality: Palestinian / USA Green card holder
- Marital Status: Married
Timeline
Senior Service Engineer
Sky Medical for Equipment and medical supplies
05.2019 - 09.2025
Senior Product Specialist
Modern Pharmaceutical Company (Vienna Trading Est)
08.2018 - 05.2019
Clinical Technical Specialist (Consultant)
Cochlear AG
07.2017 - 08.2018
Senior Product Specialist (Cochlear AG, Interacoustics, Phonak hearing aids)
Modern Pharmaceutical Company (Vienna Trading Est)
12.2013 - 01.2017
Service Engineer (Cochlear, Masimo, FlexiCare, Siemens Hearing Aids)
Eyes Solutions Inc.
11.2010 - 11.2013
S.S.C -
Hashemite High School
BA - Biomedical Engineering
Jordan University of Science