MOHAMMAD ASHADUZZAMAN
Lowell,USA
Summary
Detail-oriented QC Shipping Inspector with 3 years of experience ensuring product excellence and compliance with quality standards. Proven expertise in inspecting goods, verifying compliance, and managing non-conformities to maintain high levels of company's need. Adept at documenting inspection results, coordinating with cross-functional teams, and driving continuous improvement in quality control processes. Strong communicator with a commitment to upholding industry regulations and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
QC Inspector I
Zoll Medical Corporation
Chelmsford, USA
11.2021 - Current
- Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
- Assisted in developing and implementing quality control systems to ensure customer satisfaction.
- Investigated customer complaints regarding product quality and reported findings to management.
- Reviewed engineering drawings and technical documents related to product design and manufacturing processes prior to inspection activities.
- Trained new inspectors on proper use of equipment, tools, techniques, and inspection methods.
- Helped reduce errors and rejected items by proposing and implementing improvements.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Ensured that safety protocols were followed at all times while conducting inspections onsite.
- Notified supervisors or other relevant personnel of test or production issues.
Lead Assistant Manager (LAM)/Assistant Manager (AM)
Speedway LLC
Lowell, USA
10.2014 - 02.2020
- Assisted in the recruitment, interviewing, and hiring of new employees.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Conducted weekly meetings with staff to discuss progress and address any issues or concerns.
- Provided guidance and support to subordinate staff members on a daily basis.
- Ensured that all safety regulations were followed at all times.
- Identified areas of improvement within the store operations and took appropriate action to rectify them.
- Managed inventory levels by conducting regular stock counts and ordering supplies when necessary.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Enforced disciplinary actions when necessary according to company guidelines.
- Performed administrative tasks such as scheduling shifts or preparing documents for management review.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Representative (CSR)
Hess Corporation
Lowell, USA
08.2012 - 09.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks, and addressing other inquiries.
- Followed up with customers to ensure their satisfaction.
- Gathered feedback from customers regarding products and services.
Cashier
Palika Bazaar Inc.
Lowell, USA
01.2015 - 07.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Notre Dame College
Dhaka, Bangladesh01-1987
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Money Handling
- Task Delegation
- Employee Scheduling
- Customer Engagement
- Workload Management
Timeline
QC Inspector I
Zoll Medical Corporation
11.2021 - Current
Cashier
Palika Bazaar Inc.
01.2015 - 07.2015
Lead Assistant Manager (LAM)/Assistant Manager (AM)
Speedway LLC
10.2014 - 02.2020
Customer Service Representative (CSR)
Hess Corporation
08.2012 - 09.2014
High School Diploma -
Notre Dame College
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