Mohammad Barakzai
College Park,MD
Summary
Hardworking Account Manager with one years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
MJ Morgan
Takoma Park , MD
11.2022 - 12.2023
- Listened to customer needs to identify and recommend best products and services.
- Partnered with hiring managers to understand staffing needs and develop effective recruitment
strategies. - Utilized various sourcing methods, including job boards, social media, networking, and referrals, to
attract qualified candidates. - Conducted thorough candidate screenings and interviews to assess qualifications, skills, and cultural
fit. - Built and maintained a strong pipeline of candidates through proactive sourcing and ongoing
relationship management. - Managed the end-to-end recruitment process, including job postings, candidate screening,
scheduling interviews, and extending job offers. - Utilized applicant tracking systems (ATS) to track and manage candidate information and progress
throughout the hiring process. - Stayed updated on industry trends, best practices, and emerging recruitment technologies to enhance
recruitment strategies - Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Negotiated contracts and closed agreements to maximize profits.
- Renewed existing accounts by cementing trusting relationships with customers.
- Prepared monthly financial statements for each account.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Managed multiple accounts simultaneously while meeting deadlines.
- Created comprehensive reports on account performance and presented them to senior management.
Customer Service Coordinator
Marshalls
Hyattsville , MD
09.2017 - 10.2022
- Analyzed trends in customer inquiries and developed strategies to address them effectively.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities for improvement within the customer service department.
- Collaborated with other departments to resolve complex customer issues quickly.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked orders from placement through delivery and follow-up as needed.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Assisted in the development of quality assurance standards for customer service operations.
- Developed relationships with customers to ensure satisfaction.
- Provided customer service assistance to customers via phone and email.
- Performed data entry tasks related to customer accounts and order processing.
- Provided training for new employees on company policies and procedures related to customer service.
- Utilized various software applications such as CRM systems for tracking purposes.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Supervised and motivated customer service teams to maximize business performance.
- Developed and implemented strategies retain customers and drive loyalty.
- Worked with sales teams to understand processes and enhance after-sales support.
- Oversaw logistics for customer deliveries.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
Education
Associate of Applied Science - Information Technology
Prince George's Community College
Upper Marlboro, MD04-2023
Skills
- Product Sales
- Cultural Sensitivity and Adaptability Active Listening and Communication
- Multitasking and Time Management
- Confidentiality and Professionalism
- Strong Organizational and Problem-Solving Skills
- Proficient in MS Office Suite
- Negotiation and Offer Management
- Promotional Support
- Sales Development
- Upselling
- Customer Needs Assessment
- Advocacy and Resource Coordination
- Product Recommendations
- Goal-Oriented
- Problem-Solving Skills
- Excellent Communication Skills
- Financial Records Analysis
- Negotiation Tactics
- Merchandising Understanding
- Policy and Procedure Adherence
- Verbal/Written Communication
- Listening Skills
- Complex Problem-Solving
Certification
- CompTIA A+ Certification
- CompTIA Security+ Certification
Languages
Persian
Native/ Bilingual
Urdu
Professional
References
References available upon request.
Timeline
Account Manager
MJ Morgan
11.2022 - 12.2023
Customer Service Coordinator
Marshalls
09.2017 - 10.2022
Associate of Applied Science - Information Technology
Prince George's Community College
- CompTIA A+ Certification
- CompTIA Security+ Certification
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