Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Additional Information
Timeline
Generic

Mohammad Diallo

Silver Spring

Summary

Aspiring data analyst with a solid foundation in data cleaning and auditing utilizing tools like Excel, SQL, R, and Tableau. Detail-oriented with a strong problem-solving ability, aiming to leverage analytical insights to contribute effectively to organizational goals. Excellent communication skills and a collaborative team player, passionate about harnessing data to drive informed decision-making.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Accounts Receivable/Income Auditor

The Darcy Hotel
07.2023 - Current
  • Audit revenue flow within all departments in accordance with hotel accounting standards.
  • Ensure hotel property management systems generate accurate data across platforms.
  • Collaborate with sales department to confirm invoice and collect group/transient deposits ensuring all contracts, room rates/packages align with customer/company expectation.
  • Assist Director of Finance to ensure data from PMS correctly transfers information to data analysis visualization enterprise before month-end reporting.
  • Conducted root cause analyses on identified variances during the audit process, recommending corrective actions within 24 hours to prevent future occurrences.
  • Perform credit checks for clients requesting direct billing privileges.
  • Record contract discrepancies and invoice company or individual effectively communicating any due/outstanding payments towards event and/or stay.
  • Monitoring aging reports in accordance to company goals by maintaining 95% on accounts throughout the year.
  • Cooperate with third party companies to process commission every month.


Front Office Supervisor (Operations)

The Darcy Hotel
08.2022 - 07.2023
  • Conceptualize and implement necessary business functions and operations to ensure a smooth front desk experience for all customers involved.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Ensure the hotel database is up to date on the availability and service of rooms and venue sites within the hotel.
  • Coordinate and collaborate with others in analyzing effective ways to meet guests' requests all while maintaining a positive team environment and meeting corporate performance requirements and sales and marketing goal metrics.
  • Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with hotel/corporate policies and procedures while meeting/exceeding financial goals.
  • Resolve customer complications and concerns by conducting thorough research on the situation and determining the most effective solutions.
  • Monitor inventory to guarantee required supplies for operations are stocked on a weekly basis.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Review and modify weekly scheduling to ensure proper coverage according to business flow and input data into automatic data processing system (ADP)
  • Audit charges/postings to verify accurate transactions according to hotel guidelines.

Front Office Agent (Operations)

The Darcy Hotel
08.2021 - 08.2022
  • Conceptualize and implement necessary business functions and operations to ensure a smooth front desk experience for all customers involved
  • Ensure the hotel database is up to date on the availability and service of rooms and venue sites within the hotel
  • Coordinate and collaborate with others in analyzing effective ways to meet guests' requests all while maintaining a positive team environment and meeting corporate performance requirements and sales and marketing goal metrics
  • Ensure all employees including myself conducted business safely and within COVID-19 and CDC health perimeters
  • Accurately process all transactions following established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks
  • Participate in business and event planning meetings to properly plan the logistical outline and nature of such events, tailored to the business and customer needs
  • Responsible for providing an efficient and positive working environment for team members and customers

Education

Bachelor of Science - Hospitality Management

James Madison University
Harrisonburg, VA
05.2021

Skills

  • SQL
  • Tableau
  • R Programming
  • Data Analysis
  • Data Visualization
  • Data Interpretation
  • Cash Flow Management
  • Computer Literacy
  • Auditing Techniques
  • Problem-Solving
  • Adaptability
  • Microsoft Office Suites
  • Adobe
  • Opera PMS
  • Purchasing Systems
  • ADP Payroll
  • Expense Reports
  • Staff Scheduling

Awards

  • Leader of the Quarter 1 - March 2023
  • Team Member of the Month - May 2022

Certification

Google Data Analytics Professional Certificate - Maintaining 93% on assessments, quizzes, hands on activities to help hone my knowledge and incorporate data-driven approaches into everyday business decisions. Thus, I have gained a vast understanding of the practices and processes used by data analysts and learn key analytical skills that will supplement my current skill set.

Languages

English
Native or Bilingual
Fulani
Native or Bilingual

Additional Information

Enrolled in graduate program for Data Analytics at Mount Saint Mary's University.

Timeline

Accounts Receivable/Income Auditor

The Darcy Hotel
07.2023 - Current

Front Office Supervisor (Operations)

The Darcy Hotel
08.2022 - 07.2023

Front Office Agent (Operations)

The Darcy Hotel
08.2021 - 08.2022

Bachelor of Science - Hospitality Management

James Madison University

Similar Profiles

CREATE PROFILE
Mohammad Diallo