Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammad Dilzada

Arlington ,VA

Summary

Dedicated and responsible driver with years of experience generating sales while maintaining personalized service. Knowledgeable about rideshare promotions and background developing deep customer connections to promote sustained revenue. Brings superior work ethic and excellent people skills to delivery process. Hardworking and well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Cook

Ummah
02.2025 - 05.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.

Car Sharing/Uber Driver

Uber/Lyft/Empower
04.2015 - 03.2025
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Transported clients to specified destinations safely and on-time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Server/Customer Service Associate

BF Saul/DoubleTree Hotel
04.2013 - 03.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Shared detailed information regarding food services/options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding dining needs, addressing ALL concerns.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Translated services for 2-person team to serve farsi-speaking customer needs.
  • Trained 5 new employees each6months in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Rabi High School
Afghanistan
5 1998

Some College (No Degree) -

James Lee Community Center
Falls Church, VA

Skills

  • Confidentiality understanding
  • Driving and transportation
  • Route management
  • Safety protocols
  • Schedule management
  • Passenger support
  • Safe driving techniques
  • Customer service
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Cooking
  • Multitasking and organization
  • Strong attention to safe food handling procedures
  • Supply restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Sanitation practices
  • Contamination prevention
  • Performance improvement
  • Hospitality service expertise
  • Time management
  • Attention to detail
  • Team collaboration

Languages

Farsi
Native or Bilingual
Russian
Professional Working

Timeline

Cook

Ummah
02.2025 - 05.2025

Car Sharing/Uber Driver

Uber/Lyft/Empower
04.2015 - 03.2025

Server/Customer Service Associate

BF Saul/DoubleTree Hotel
04.2013 - 03.2020

Some College (No Degree) -

James Lee Community Center

High School Diploma -

Rabi High School
Mohammad Dilzada