Mohammad Elayna

• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• I also served customers ice cream and other, also made sure the place is clean service is great and a great vibe for families and kids.

As a dedicated team member of the Rides Department at Six Flags, I was entrusted with the vital responsibility of ensuring the safety, satisfaction, and enjoyment of all guests. My role was characterized by a multifaceted approach to operational excellence, guest services, and safety compliance. Key responsibilities and achievements included:

• Operational Excellence: Spearheaded the daily operations of various high-thrill rides, demonstrating an unwavering commitment to operational integrity. This entailed conducting thorough pre-operational checks, overseeing the efficient boarding and disembarkation of guests, and ensuring rides operated in strict accordance with established safety protocols.
• Safety Compliance: Championed safety in every aspect of ride operations, conducting rigorous safety inspections Implemented preventative maintenance practices to minimize downtime and ensure rides operated at peak performance levels.
• Guest Experience: Excelled in delivering outstanding guest services, addressing guests' needs with empathy and efficiency. Actively contributed to creating a memorable and enjoyable park experience for guests of all ages, resolving concerns with tact and professionalism.
• Team Leadership and Collaboration: Worked seamlessly within a dynamic team environment, promoting a culture of mutual respect, collaboration, and continuous improvement. Played a pivotal role in training new team members on operational procedures, safety protocols, and guest service excellence.
• Problem Solving and Innovation: Demonstrated exceptional problem-solving skills in high-pressure situations, ensuring ride and guest safety was never compromised. Contributed to the department by proposing and implementing innovative ideas to enhance operational efficiency and guest satisfaction.
• Compliance and Record-Keeping: Meticulously maintained ride operation logs and safety records, ensuring compliance with all local and federal regulations. This included accurate documentation of incidents, maintenance activities, and operational anomalies, contributing to a transparent and accountable operational framework.

This role at Six Flags has equipped me with a profound understanding of the importance of safety, guest satisfaction, and operational efficiency in the entertainment and amusement park industry. My experience has honed my abilities in teamwork, leadership, and the ability to thrive in fast-paced, dynamic environments.