Mohammad Haidar
Washington,DC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Helpdesk
Brightech pro
03.2023 - Current
- Utilized SCCM to image and install 120+ new PC workstations and laptops with Windows 10 and MS Office 365
- Utilized ServiceNow to resolve 20+ trouble tickets per day through efficient triaging of problems
- Active Directory user account management and password resets
- Hardware and software break/fix: HP/Dell laptops, desktops, printers and monitors
- IPhone and Android AirWatch MDM business phone email configuration
- Reduced downtime for 300+ machines by 22% by scheduling and performing regular maintenance of hardware and software.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
IT Help Desk
No-Lemon (International Company)
06.2020 - 08.2021
- Resolved IT support requests from employees
- Answered employee questions regarding computer systems
- Gathered and analyzed data to diagnose problems with computer systems
- Changed configurations, settings, and permissions to fix computer issues
- Generated sign-ins for new hires during the onboarding process
- Installed new software and hardware drivers and updated existing ones as needed
- Updated employees on the status of their service requests
- Logged all service requests and updated tickets as needed.
IT Support
AMS
02.2018 - 03.2020
- Resolved IT support requests from employees
- Changed configurations, settings, and permissions to fix computer issues
- Installed new software and hardware drivers and updated existing ones as needed.
IT Help Desk
OKS (Omar Kheyam Sina)
01.2017 - 01.2018
- Resolved IT support requests from employees
- Answered employee questions regarding computer systems
- Gathered and analyzed data to diagnose problems with computer systems
- Changed configurations, settings, and permissions to fix computer issues
- Generated sign-ins for new hires during the onboarding process
- Installed new software and hardware drivers and updated existing ones as needed
- Updated employees on the status of their service requests
- Logged all service requests and updated tickets as needed.
Education
Cyber Security Associate Student -
NOVA Community College
Bachelor's degree, BBA (Bachelor in Business Administration) -
Kardan University
01.2021
12th grade, General Studies -
Habibia High School
01.2016
Skills
- Excellent user of Microsoft Office, Hardware, and Software
- Networking expertise
- Excellent written and verbal communication skills in English
- Financial and investment analysis
- Fluent in Urdu, Pashto, Dari, and Hindi (verbal communication skills)
- Network Troubleshooting
- Remote Support
- Hardware support
- Ticket management
- End-user support
- Helpdesk operations
- Microsoft Windows and Office
- Remote Technical Support
Certification
- COPMTIA+ Certified
- DIT (Diploma in Information Technology – Hewad Institute)
- MS Office, A+ Hardware, Networking, Graphic Designs- Computer Zone Academy
Personal Information
Title: IT
Languages
English
Full Professional
Hindi
Limited Working
Persian
Native or Bilingual
Urdu
Full Professional
Timeline
IT Helpdesk
Brightech pro
03.2023 - Current
IT Help Desk
No-Lemon (International Company)
06.2020 - 08.2021
IT Support
AMS
02.2018 - 03.2020
IT Help Desk
OKS (Omar Kheyam Sina)
01.2017 - 01.2018
Cyber Security Associate Student -
NOVA Community College
Bachelor's degree, BBA (Bachelor in Business Administration) -
Kardan University
12th grade, General Studies -
Habibia High School
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