Mohammad Halwani
Lebanon
Summary
Results-driven and highly motivated business professional with over 15 years of experience in the UAE and 8 years in Lebanon, specializing in retail management, sales leadership, and operations. Proven success in driving sales growth, enhancing customer satisfaction, and building high-performing teams. Strong expertise in strategic planning, market analysis, HR management, and inventory control.
Overview
20
20
years of professional experience
Work History
HR / Operations Department Manager
Facilitate International
05.2023 - Current
- Lead operations for a global organization specializing in training and development solutions.
- Partner with HR to develop and implement strategic policies and procedures.
- Foster a positive work environment through employee engagement initiatives.
- Manage employee relations, investigations, and conflict resolution.
- Ensure compliance with labor laws and HR best practices.
- Support organizational performance through ongoing HR projects and process improvements.
Store Manager
Tawfeer Hypermarket
03.2021 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Department Manager
Carrefour Hypermarket
02.2018 - 02.2021
- Developed and executed inventory strategies to reduce stock discrepancies.
- Utilized market data to plan targeted promotions and merchandising initiatives.
- Cultivated supplier relationships to streamline product delivery.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Merchandise Manager
Carrefour Hypermarket
01.2017 - 02.2018
- Coordinated marketing campaigns for product promotion.
- Maintained optimal stock levels through strategic inventory control.
- Negotiated pricing and terms with suppliers to enhance profitability.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Store Manager
Carrefour Hypermarket
01.2014 - 11.2016
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Al Tayer Group - Bottega Veneta Boutique
07.2009 - 11.2013
- Spearheaded team building initiatives, improving team morale and collaboration.
- Successfully launched new products, achieving significant sales growth.
- Implemented sales strategies to expand customer base and revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Al Tayer Group - Yves Saint Laurent Boutique
07.2005 - 06.2009
- Ensured achievement of sales targets and budgeting goals.
- Managed inter-branch logistics and stock accuracy.
- Resolved customer concerns to maintain satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Certificate - English Language
American Center
01.2001
High School Diploma - undefined
European Lebanese School
01.1998
Skills
- Sales Strategy & Execution
- Operations & Inventory Management
- Market & Trend Analysis
- Leadership & Team Development
- Human Resources & Compliance
- Communication & Relationship Building
- Problem Solving & Conflict Resolution
- Time Management & Organization
Languages
Arabic - Fluent (Reading, Writing, Speaking)
English - Fluent (Reading, Writing, Speaking)
Timeline
HR / Operations Department Manager
Facilitate International
05.2023 - Current
Store Manager
Tawfeer Hypermarket
03.2021 - 04.2022
Department Manager
Carrefour Hypermarket
02.2018 - 02.2021
Merchandise Manager
Carrefour Hypermarket
01.2017 - 02.2018
Store Manager
Carrefour Hypermarket
01.2014 - 11.2016
Store Manager
Al Tayer Group - Bottega Veneta Boutique
07.2009 - 11.2013
Assistant Manager
Al Tayer Group - Yves Saint Laurent Boutique
07.2005 - 06.2009
High School Diploma - undefined
European Lebanese School
Certificate - English Language
American Center
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