Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic
MOHAMMAD HAMAD

MOHAMMAD HAMAD

Westerville

Summary

Dynamic Sales/Repair Manager at International Jewelry with a proven track record in client negotiation and team oversight. Enhanced repair efficiency through innovative strategies, achieving significant customer satisfaction. Skilled in technical support and problem resolution, I excel in driving sales and fostering strong client relationships.

Overview

20
20
years of professional experience

Work History

Sales/Repair Manager

International Jewelry
Sandusky
03.2009 - Current
  • Established relationships with key clients, while maintaining existing customer base.
  • Cultivate a collaborative working environment among team members that results in higher productivity levels.
  • Improve repair efficiency by streamlining processes and implementing time-saving strategies.
  • Foster strong relationships with clients through consistently exceptional service delivery.
  • Enhance customer satisfaction by addressing concerns promptly, and providing clear communication throughout the repair process.
  • Implemented inventory control systems, reducing waste, and ensuring the availability of necessary parts for repairs.
  • Maintain up-to-date knowledge of industry trends, incorporating new techniques and technologies into repair processes as needed.
  • Supervise four employees and schedule shifts.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Bench Jeweler

Diamonds Direct
Columbus
05.2024 - 05.2025
  • Received customer orders for repairs or new designs; communicated with customers regarding product details and pricing information.
  • Assembled components such as clasps, hinges and settings into completed pieces of jewelry.
  • Cleaned, polished and inspected all finished pieces of jewelry before delivery to customers.
  • Determined repair costs based on labor time required for each job order.
  • Set gems into mountings using specialized pliers or tweezers.
  • Utilized hand tools such as saws, files, burs and buffers to shape precious metals into desired forms.
  • Performed quality checks on products using microscopes and loupes.
  • Resized rings by cutting off excess metal, soldering the ends back together, filing down rough edges, polishing surfaces and setting stones into place if needed.

Sales Associate

Home Depot
Sandusky
10.2006 - 03.2009
  • Educated customers on proper care and maintenance of their flooring investments, prolonging the lifespan of their chosen materials.
  • Increased customer satisfaction by providing personalized flooring recommendations based on clients' needs and preferences.
  • Enhanced store sales through effective upselling techniques, showcasing complementary products and accessories.
  • Provided exceptional customer service by attentively listening to client concerns and addressing their questions regarding various flooring options.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Assisted customers with selecting appropriate floor types and styles.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Asbestos Removal Lead Hand

American Environmental Services (AES)
Sandusky
06.2005 - 06.2006
  • Assisted project managers in the development of comprehensive asbestos abatement plans tailored to clients' unique needs and requirements.
  • Enhanced workplace safety by conducting thorough asbestos inspections and tests in residential and commercial properties.
  • Eliminated potential hazards through accurate identification of asbestos-containing materials during property inspections.
  • Preserved environmental integrity while disposing of hazardous waste according to established guidelines and regulations.
  • Reduced health risks for clients by efficiently identifying, removing, and disposing of hazardous asbestos materials.
  • Improved client satisfaction through timely communication regarding project progress, results, and recommendations.

Education

No Degree - Biology

Cleveland State University
Cleveland, OH

Skills

  • Multi-tasker
  • Customer service
  • Client negotiation
  • Goal setting
  • Team oversight
  • Account management
  • Direct sales
  • Sales process
  • Problem resolution
  • Technical expert
  • Safety awareness
  • Hand and power tools
  • Equipment installation

Languages

Arabic, Native or Bilingual

Languages

Arabic
Native/ Bilingual

Timeline

Bench Jeweler

Diamonds Direct
05.2024 - 05.2025

Sales/Repair Manager

International Jewelry
03.2009 - Current

Sales Associate

Home Depot
10.2006 - 03.2009

Asbestos Removal Lead Hand

American Environmental Services (AES)
06.2005 - 06.2006

No Degree - Biology

Cleveland State University

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