Mohammad Hamdan
St. Petersburg,FL
Summary
Dedicated Manager of operations with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Manager of Operations
M&M H Services
06.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Rideshare Driver
Uber/Lyft
11.2017 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Cable Installation Technician/Trainer
RFM Services
02.2016 - 05.2017
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Contributed to team productivity by collaborating with colleagues on complex installation projects, sharing knowledge, and assisting with problemsolving.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
- Provided exceptional customer support by answering inquiries about billing, channel availability, and system upgrades in a knowledgeable manner.
Education
Bachelor of Arts - Sociology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2022
Skills
- Customer Service
- Decision Making
- Adaptability
- Attention to Detail
- Team Leadership
- Problem Solving
- Financial Oversight
- Performance Improvement
- Organizational Structuring
- Process Improvement
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Manager of Operations
M&M H Services
06.2018 - Current
Rideshare Driver
Uber/Lyft
11.2017 - Current
Cable Installation Technician/Trainer
RFM Services
02.2016 - 05.2017
Bachelor of Arts - Sociology
East Stroudsburg University of Pennsylvania
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