Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Mohammad Haque

Project Coordinator
Queens,NY

Summary

Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Coordinator

BRAC IT Services
Dhaka, Dhaka
09.2021 - 05.2024
  • Develop and implement project plans, including defining project scope, objectives, deliverables, and timelines.
  • Coordinate with stakeholders to understand their needs and ensure alignment with project goals.
  • Identify potential risks and issues that may impact project timelines or deliverables. Develop mitigation strategies and contingency plans to minimize project risks.
  • Collaborate with vendors and service providers for procurement and vendor management.
  • Maintain comprehensive project documentation and generate regular reports.
  • Ensure quality standards and compliance with policies and regulations.
  • Identify opportunities for process improvements and professional development.
  • Achieved identification of opportunities for process improvements and efficiency gains in IT infrastructure project management. Actively involved in professional development activities to ensure up-to-date knowledge on industry trends and best practices.
  • Help with hands-on implementation, configuration and troubleshooting when relevant.
  • Collaborated effectively with other departments to facilitate the production of accurate project estimates and bids, successfully managing material purchases within specified budgetary boundaries.
  • Identify functional and technical requirements for assigned projects.
  • Identify and document use cases - Ensure compatibility and consistency with existing.
  • Execute communication plans for technology changes and implementations - Proactively communicate and coordinate with project participants and leadership via in person or virtual meetings, in writing, via telephone calls, etc.
  • Report progress, concerns, emerging risks, or issues to appropriate leadership or PM on IT operations and project work, escalating as needed.

Manager Enterprise Solutions

INTEGRA TECHNOLOGIES LIMITED
Dhaka, Dhaka
06.2021 - 09.2021
  • Sales and marketing for Enterprise solutions & networking products.
  • Client negotiations, instant decision, project evaluation, complete project with client satisfaction.
  • Product analyzing & sourcing
  • Evaluated client needs, analyzed consumer behavior, and adjusted product positioning accordingly.

Deputy Manager of Client Servicing

INTEGRA TECHNOLOGIES LIMITED
Dhaka, Dhaka
09.2014 - 05.2021
  • Executed successful campaigns to promote and sell diverse networking solutions.
  • Negotiated with clients, made prompt decisions, evaluated projects and ensured client satisfaction by successfully completing projects.
  • Served as a key liaison between executive management and other departments.

Technical Support Engineer

Mercury Trades
Dhaka, Dhaka
12.2009 - 08.2014
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Assisted users with password resets and account lockout resolutions.
  • Created user accounts in Active Directory while maintaining proper security protocols.
  • Resolved complex technical problems through root cause analysis techniques.
  • Monitored ticketing system queues for incoming requests from customers.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Provided remote assistance to end-users when needed.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Streamlined support processes through the implementation of automation tools and technologies.
  • Provided real-time support via phone, email, and chat to address customer technical concerns.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.

IT Executive

Arena Infotech Ltd.
Dhaka, Dhaka
04.2006 - 08.2009
  • Provided technical support to users in troubleshooting hardware and software issues.
  • Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
  • Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
  • Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
  • Managed the installation of hardware and software systems related to information technology infrastructure.
  • Met with stakeholders to collaborate and resolve problems.
  • Responded quickly to emergency situations that threatened service availability.
  • Performed routine maintenance on customer systems to ensure smooth operation.
  • Collaborated with other departments in order to resolve complex customer issues.
  • Implemented strategies for meeting service level agreements.
  • Deployed new technologies to improve efficiency of service delivery processes.
  • Ensured customer satisfaction through effective problem resolution.

Education

Bachelor of Commerce - Marketing

National University of Bangladesh
Dhaka
10-2005

Higher Secondary Certificate - Commerce

Dhaka College
Dhaka
08-2001

Secondary School Certificate - Science Education

M.D.C.Model Institute
Dhaka
04-1999

Skills

  • Detail Oriented
  • Customer Service
  • Vendor Management
  • Flexible and Adaptable
  • Team Leadership
  • Project Management
  • Relationship Building
  • Continuous Improvement

Certification

  • Post Graduate Diploma Project Management Professional (PGDPMP) from BiMs Duration- 6th month. Issue Date- 09-10-2019.
  • Agile Scrum Foundation Certificate, Issue Date- 30-10-2020.
  • ISO14001-2015 Lead Auditor (LA), Environment Management System (EMS)
  • Internet of Things (IoT) No. 47D86E3BA74DB39AB5, Issue date- 09-10-2019.
  • Basic Theory of Broadband Cable Systems & Cabling for IP and LED Lighting Systems

Languages

English
Professional
Bengali
Professional
Hindi
Limited

Affiliations

⦁ Wi-Fi & Radio link assessment, presentation, Project coordinator & Project Handover.
⦁ Capable of providing all sorts of IT assistance & hardware maintenance.
⦁ Network Cabling Technicians assemble and arrange material and equipment.
⦁ Explain and verify service orders, drawings, specifications, particular needs, and instructions, run, pull, stop, and splice copper and fiber optic cables, such as CAT5, SE, CAT6, CAT6A
⦁ Install access control systems and surveillance cameras.
⦁ Enterprise Resource Planning
⦁ Print Server
⦁ Distribution/Supply Chain Management

References

References available upon request.

Timeline

Project Coordinator

BRAC IT Services
09.2021 - 05.2024

Manager Enterprise Solutions

INTEGRA TECHNOLOGIES LIMITED
06.2021 - 09.2021

Deputy Manager of Client Servicing

INTEGRA TECHNOLOGIES LIMITED
09.2014 - 05.2021

Technical Support Engineer

Mercury Trades
12.2009 - 08.2014

IT Executive

Arena Infotech Ltd.
04.2006 - 08.2009

Bachelor of Commerce - Marketing

National University of Bangladesh

Higher Secondary Certificate - Commerce

Dhaka College

Secondary School Certificate - Science Education

M.D.C.Model Institute

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