Mohammad Haque
Saint Petersburg,Florida
Summary
Marketing Graduate with over 10 years of versatile experience in roles such as Sales Manager, Customer Service Representative, Cold Call and Email Marketer, Direct Marketer, and Order Fulfillment Associate. Proven track record in improving sales performance, customer satisfaction, and business growth. Strong verbal and written communication skills, adept in market and competitor analysis, and trend forecasting. Experienced in managing teams, handling vendor relations, and ensuring compliance with safety and inventory regulations. Seeking opportunities for career advancement in a dynamic organization.
Overview
6
6
years of professional experience
Work History
Store Manager
RNS Lutz Petro LLC
11.2019
- I have been working here for little over 2 years and being responsible for planning, organizing, managing, recruiting, and leading the business to the right direction
- I manage all the necessary paperwork's, deal with vendors and store orders, handle critical safety issues and theft management and recruiting, training, and guiding employees
- I also ensure the increase of store sells while maintaining the proper inventory
- Under my management business have already achieved 30% growth in the last 2 years and still growing.
Relief Associate
Racetrac Petroleum
09.2019 - 10.2020
- Greets and interacts with new and regular guests in a genuine manner and suggests products that complement purchases to enhance the guest experience.
- Rings up guests on cash register and balances cash and inventory transactions.
- Provides prompt, efficient, and courteous service.
- Resolves and, when necessary, escalates guest complaints.
- Focuses on collaboration and teamwork as a part of the store team; works well with the general public.
- Ensures the store is Clean, Safe, Fast & Full.
- Stocks shelves and coolers.
- Maintains food and beverage areas with freshly prepared ready-to-eat food and beverages.
- Adheres to all RaceTrac, federal, state, and local food safety regulations.
- Updates prices and posts new signage to reflect monthly promotions and sales opportunities.
- Possesses the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job.
- Keeps gasoline price sign up-to-date outside of the store in accordance with the method of that location.
Assistant Store Manager
Texaco Gas Station
03.2017 - 09.2019
- Immediately addressed problems with customers to promote quick and successful resolution.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Supervised and directed all merchandise and shipment processing.
- Determined customer needs by asking relevant questions and listening actively to their responses.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Monitored security and handled incidents in a calm and professional manner.
- Operated cash register for cash, check, and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Sales & Leasing Consultant
Autonation Nissan
01.2018 - 11.2018
- Provided exceptional service throughout the customer's entire AutoNation USA experience.
- Partnered with other Associates to ensure customers' end-to-end needs were met or exceeded.
- Communicated efficiently in-person, over the phone, and online to discover the customer's exact needs.
- Walked customers through the unique AutoNation USA buying process while letting the customer lead the process.
- Leveraged various provided hardware and software to digitally guide the customer through the buying process.
- Listened to the customer and provided a consultative approach to car buying.
- Facilitated all steps of the car sale, from vehicle appraisal to test drives, to finance applications.
- Maintained superior knowledge of all AutoNation products and services.
- Completed accurate paperwork.
- Built and maintained strong relationships with individuals internally and externally.
Tech Support Agent
Laptop charger factory
09.2016 - 03.2017
- Accurately processed and recorded all call transactions using designated tracking software or a computer.
- Diagnosed and resolved technical software and hardware issues by evaluating and analyzing symptoms.
- Researched required information using available sources and offered alternative solutions where appropriate.
- Streamlined and enhanced the corporate accounting and operations system.
- Provided documentation on start-up, shutdown, and first-level troubleshooting of processes to help desk staff.
- Collaborated with clients from concept through final delivery of product or service.
Order Fulfillment Specialist
Laptop Charger Factory
03.2016 - 09.2016
- Managed customer calls with excellent customer service.
- Facilitated customer inquiries and directed calls appropriately.
- Managed all incoming order entry via chat, phone, email, and web.
- Supported customers throughout the order fulfillment process.
- Coordinated with departments regarding order status, shipping dates, prices, product availability, and back orders.
- Performed manual input of order data into the database.
- Conducted daily order entry, web-based order review, and order status updates.
- Reviewed orders for accuracy and completion.
- Checked customer accounts for credit and outstanding payments.
- Informed customers of shipping dates and any possible delays.
- Invoiced customers via email, web, and mail once orders were complete.
- Prepared order reports for management.
Lister
Granton World
04.2015 - 02.2016
- Researched and qualified corporate prospects in various markets throughout Bangladesh.
- Worked with the in-house marketing team to develop and execute corporate sales initiatives.
- Prospected new clients via sales calls, direct mail, email, and networking events.
- Presented the business value proposition to high-level decision makers via in-person meetings and/or online demonstrations.
- Established and maintained close relationships with corporate clients and their decision makers.
- Consulted with existing clients on how our business can provide the most value to their business.
- Completed additional projects as assigned by the manager.
Education
Bachelor in Business Administration - Marketing
Atish Dipankar University
01.2011
Skills
- Sales and Marketing
- Relationship Management
- Multitasking
- Market Research
- Email Marketing
- Payroll Management
- Supply Ordering
- Report Generation
- Talent Recruitment
Accomplishments
During my tenure at RaceTrac Petroleum Inc., I began as a cashier, was promoted to shift leader, and ultimately served as an Assistant Manager. Throughout my time there, I consistently demonstrated exceptional customer service and sales skills. As an Assistant Manager, I successfully increased daily store sales by 12% through a suggestive selling approach and a sales-focused planogram.
At Nissan, I ranked among the top five employees. Despite a monthly sales target of 10 cars, I consistently sold between 14 and 23 cars, a significant achievement for that location. My customer satisfaction rating consistently exceeded 96%, leading to numerous referrals and repeat customers. I became a well-recognized and trusted brand within the company.
At Laptop Charger Factory, I handled over 90 calls daily in a call center environment. Each inbound call was an opportunity for me to upsell, a skill at which I excelled. My performance led to a promotion to Tech Support Agent, where I took on additional responsibilities and continued to deliver outstanding results.
References
- Zaeem Khaleed, Manager, Texaco, +1 (813) 853-8329
- MD Rone, Manager, Autonation Nissan, 9920 E Adamo Drive, Brandon, Florida, 33619, +1 (559) 639-0641
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Spanish
Limited Working
Software
Word
Excel
Powerpoint
CRM
ChatGPT
Windows
MacOS
VOIP
Timeline
Store Manager
RNS Lutz Petro LLC
11.2019
Relief Associate
Racetrac Petroleum
09.2019 - 10.2020
Sales & Leasing Consultant
Autonation Nissan
01.2018 - 11.2018
Assistant Store Manager
Texaco Gas Station
03.2017 - 09.2019
Tech Support Agent
Laptop charger factory
09.2016 - 03.2017
Order Fulfillment Specialist
Laptop Charger Factory
03.2016 - 09.2016
Lister
Granton World
04.2015 - 02.2016
Bachelor in Business Administration - Marketing
Atish Dipankar University
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