Summary
Overview
Work History
Education
Skills
Timeline
Manager
Mohammad Hasan

Mohammad Hasan

Assistant Restaurant Manager
Doha,DA

Summary

Well-trained Assistant Restaurant Manager promoting 7 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

2
2
years of post-secondary education
9
9
years of professional experience

Work History

Assistant Restaurant Manager

Aspire Katara Hospitality
Doha, Qatar
09.2019 - Current
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced business productivity by training 40 team members servers on best practices and protocols.

ASSISTANT OUTLET MANAGER | IN-CHARGE

Amman Rotana Hotel
Amman, Jordan
09.2017 - 09.2019
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed team of 40 employees, overseeing hiring, training, and professional growth of employees.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in team-building activities to enhance working relationships.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Received and processed stock into inventory management system.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

FOOD & BEVERAGE SUPERVISOR (PRE-OPENING)

Amman Rotana Hotel
Amman, Jordan
03.2016 - 09.2017
  • Trained new staff and coaching current associates
  • Carried out departmental training for all F&B outlets (Certified DTC)
  • Handled guest enquiries in a courteous and efficient manner
  • Supervised restaurant and all related areas in the absence of the Restaurant Manager
  • Performed all duties or restaurant associates and related departments as necessary
  • Opened and closes restaurant shifts
  • Interacted with guests to obtain feedback on product quality and service levels
  • Strived to improve service performance
  • Partnered with and assisted others to promote an environment of teamwork and achieving common goals
  • Complied with quality assurance expectations and standards

Banquet Supervisor

King Hussein Bin Talal Convention Center - Managed by HILTON
Dead Sea, Jordan
03.2015 - 03.2016
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Directed and managed all banquet functions for up to 1000 person event.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Performed cost-benefit analysis for corporate and social events.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Liaised with venue management to monitor logistics and timelines.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Coordinated more then 50 events throughout 15 banquet spaces, including weddings, reunions and corporate meetings.
  • Oversaw timeliness and quality of food delivery at high-volume events.

Waiter

Ritz-Carlton Grand Canal (PRE-OPENING)
Abu Dhabi, UAE
12.2012 - 12.2014
  • Controlling crockery inventory and breakage levels
  • Taking guest feedback and solving uprising issues
  • Organizing departmental trainings
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Waiter

Le Royal Amman
Amman, Jordan
05.2011 - 05.2012
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Education

High School Diploma -

Al Farooq Secondary School
Jordan
07.2007 - 07.2009

Skills

Food and beverage knowledge

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Timeline

Assistant Restaurant Manager

Aspire Katara Hospitality
09.2019 - Current

ASSISTANT OUTLET MANAGER | IN-CHARGE

Amman Rotana Hotel
09.2017 - 09.2019

FOOD & BEVERAGE SUPERVISOR (PRE-OPENING)

Amman Rotana Hotel
03.2016 - 09.2017

Banquet Supervisor

King Hussein Bin Talal Convention Center - Managed by HILTON
03.2015 - 03.2016

Waiter

Ritz-Carlton Grand Canal (PRE-OPENING)
12.2012 - 12.2014

Waiter

Le Royal Amman
05.2011 - 05.2012

High School Diploma -

Al Farooq Secondary School
07.2007 - 07.2009

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Mohammad Hasan Assistant Restaurant Manager