Mohammad Shahid Hazratzai
Stafford,VA
Summary
Dynamic Data center operations engineer with a proven track record at Kforce Inc., excelling in root cause analysis and preventive maintenance. Adept at troubleshooting complex equipment issues while ensuring safety compliance. Strong communicator and team collaborator, dedicated to enhancing operational efficiency and customer satisfaction through innovative solutions.
Overview
4
4
years of professional experience
Work History
DCEO – Data ceneter Operations engineer
Kforce Inc.
Sterling, Virginia
08.2025 - 01.2026
- Troubleshot facility-level and rack-level equipment issues within defined service level agreements (SLAs).
- Supported Data Center Operations teams during 24/7 shift coverage, including rotating and extended-hour schedules.
- Conducted root cause analysis for equipment failures to improve reliability and uptime.
- Adhered to strict safety protocols while executing operational tasks and supervising contractors.
- Supervised third-party contractors performing service and preventive maintenance tasks.
- Complied with physical security policies and procedures to ensure facility integrity.
- Leveraged modern communication tools including Outlook, Slack, and video conferencing for team coordination.
- Bent, twisted, pushed, and pulled heavy objects into position under noisy conditions.
- Navigated uneven terrain and extreme climates during site inspections.
- Performed preventative maintenance tasks, rack power installations, and PDU/ATS replacements.
- Recorded daily operational metrics including temperature, voltage, and current readings during routine rounds.
- Adhered to strict safety protocols while executing operational tasks and supervising contractors.
- Provided end-user support for issues related to computer hardware and software configuration or usage.
- Enhanced technical operations guidelines by reviewing and revising administrative and maintenance procedures for storage.
- Developed and implemented procedures for maintaining IT systems, networks, and databases.
Appliance specialist
Bray and Scarff
10.2024 - 08.2025
- Diagnose and Repair Appliances: Identify and troubleshoot malfunctions in household appliances such as refrigerators, washing machines, dishwashers, ovens, and dryers.
- Troubleshoot Electrical and Mechanical Issues
- Continuously upgrade technical knowledge by staying informed about the latest appliance technologies and repair techniques.
- Problem-Solving and Issue Resolution: Employ critical thinking and methodical approaches to diagnose and resolve appliance issues, minimizing downtime and enhancing customer satisfaction.
- Continuous Learning and Technical Upgrades: Stay informed about the latest appliance technologies and repair techniques through ongoing education and training, ensuring up-to-date service offerings.
Full time- technician
Sears- Home services
08.2021 - 10.2024
- Proficient in repairing a wide range of household appliances, including refrigerators, ovens, dishwashers, washing machines, dryers, and more.
- Customer Communication and Education: Effectively communicate with customers to explain issues, repair processes, and maintenance tips, fostering trust and satisfaction.
- Record Keeping and Inventory Management: Maintain accurate records of repairs, parts used, and service details, ensuring compliance with company standards and facilitating efficient inventory management.
Education
Associates degree - Cyber Security
Northern Virginia Community College
Alexandria, VA01.2024
Skills
- Safety compliance
- Rack power installations
- Root cause analysis
- Preventive maintenance
- Equipment troubleshooting
- Technical documentation
- Operations monitoring
- Data collection
- OSHA regulations
- Lockout and tagout procedures
- Hardware Diagnostics
- Operating Systems: Windows, Linux
- Software Installation and Configuration
- Basic Knowledge of Cybersecurity Principles
- Customer Service and Communication Skills
- Team Collaboration and Adaptability
- Time Management and Organization
- Microsoft Office Suite
- Networking
- Wireshark
- Python and Java fundamentals
- HTML
Languages
- Pashto, Native
- English, Fluent
- Urdu, Intermediate
- Hindi, intermediate
- Persian, Fluent
Timeline
DCEO – Data ceneter Operations engineer
Kforce Inc.
08.2025 - 01.2026
Appliance specialist
Bray and Scarff
10.2024 - 08.2025
Full time- technician
Sears- Home services
08.2021 - 10.2024
Associates degree - Cyber Security
Northern Virginia Community College