Mohammad Idrees
San Diego,USA
Summary
Results-oriented Program Manager is enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
9
9
years of professional experience
Work History
TEAM & Change Program Manager
Alliance For African Assistance
San Diego, CA
01.2023 - Current
- The responsibilities involve assisting clients with managing their electricity and internet bills by helping them apply for available assistance programs, following up on complaints, and ensuring customer satisfaction
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress toward completion.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
Program Manager
Alliance For African Assistance
San Diego, California
08.2022 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives, and monitored progress toward completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures, and systems related to the program delivery cycle.
- Provided guidance and support to team members to achieve targets within defined deadlines.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Generated and delivered reports, program review presentations and other program status updates.
- Prioritized tasks and managed teams throughout multiple projects.
- Implemented plans designed for individual's specific needs.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
CalFresh Coordinator
Alliance For African Assistance
San Diego, CA
06.2022 - 08.2022
- Assisted clients with enrollment into Public benefits like CalFresh, CalWork, and Medicaid
- Assisted Clients with enrollment into Health Insurance plans
- Assisted clients with following their cases with the County
- Assisted the clients with filling out their documents
- Assisted the clients with filling out their Annual and six-month reports
PC Case Manager
Alliance for African Assistance
San Diego, California
02.2022 - 06.2022
- Assessed clients' needs, developed service plans, and monitored progress towards goals.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted individuals with eligibility for available benefits.
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
Receptionist
Alliance for African Assistance
San Diego, CA
12.2021 - 02.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Linguist
PAE (Pacific Architecture and Engineering/ Kabul, Afghanistan)
Kabul, Afghanistan
07.2019 - 09.2021
- The duty was to translate the source materials.
Business Development Consultant
Umbrella Solutions Business Consultancy Service Company / Kabul, Afghanistan
Kabul, Afghanistan
01.2018 - 07.2019
- I was responsible for developing and maintaining relationships with other companies
- My duties were to Evaluate the competitors, market research, prepare new business models for clients, process and renewed business visas, and process and renewed business licenses.
Licensing Assistant
Ministry of Commerce and Industries / Kabul, Afghanistan
Kabul, Afghanistan
01.2017 - 12.2017
- My duties were to Process, renewed, and canceled business licenses beside these duties I also provided services such as consulting the investor and checking the investor's default.
Licensing Assistant
AISA / Kabul, Afghanistan
Kabul, Afghanistan
05.2016 - 12.2016
- My duties were to Process, renewed, and canceled business licenses beside these duties I also provided services such as consulting the investor and checking the investor's default.
Credit Officer
Azizi Bank / Kabul, Afghanistan
Kabul, Afghanistan
10.2014 - 05.2016
- I assist clients with loan applications, screening loan requests, evaluating clients' financial information, assessing risk ratios, and presenting approved or rejected loans to management.
Education
Bachelor in Business Administration (BBA) -
Swami Ramanand Teerth Marathwada (SRTM), University of Nanded, Maharashtra, India
01.2014
Skills
- MS office knowledge - Advanced level
- Project management - Intermediate
- Marketing - Advanced level
- Team Development
- Strategic Planning
- Enterprise Resource Planning
- Supply Chain Management
- Program Performance Analysis
- Business Development
- Project Management
- Resource Management
- Utilization Management
- Quality Assurance
- Personnel Management
- Operations Management
- Customer Service
- Quality Control
- Relationship Building
- Project Coordination
- Program Reviews
- Team Leadership
- Good Judgment
- Performance Monitoring
- Interpersonal Skills
- Strategic Direction
Languages
- Dare - Native
- Pashto - Native
- English - Fluent
- Hindi - Fluent
Languages
Dari
Native/ Bilingual
English
Professional
Urdu
Professional
Pashto
Professional
Timeline
TEAM & Change Program Manager
Alliance For African Assistance
01.2023 - Current
Program Manager
Alliance For African Assistance
08.2022 - Current
CalFresh Coordinator
Alliance For African Assistance
06.2022 - 08.2022
PC Case Manager
Alliance for African Assistance
02.2022 - 06.2022
Receptionist
Alliance for African Assistance
12.2021 - 02.2022
Linguist
PAE (Pacific Architecture and Engineering/ Kabul, Afghanistan)
07.2019 - 09.2021
Business Development Consultant
Umbrella Solutions Business Consultancy Service Company / Kabul, Afghanistan
01.2018 - 07.2019
Licensing Assistant
Ministry of Commerce and Industries / Kabul, Afghanistan
01.2017 - 12.2017
Licensing Assistant
AISA / Kabul, Afghanistan
05.2016 - 12.2016
Credit Officer
Azizi Bank / Kabul, Afghanistan
10.2014 - 05.2016
Bachelor in Business Administration (BBA) -
Swami Ramanand Teerth Marathwada (SRTM), University of Nanded, Maharashtra, India
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