Customer Support Executive
TECH MAHINDRA PVT LTD
Hi, I’m
MOHAMMAD IMRAN
CLEVELAND,OH
Summary
Driven customer-focused professional with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Work History
TECH MAHINDRA PVT LTD
Customer Support Executive
Job overview
- Addressing customer inquiries, concerns, and questions via various communication channels such as phone, email, live chat, and social media
- Assisting customers with placing orders, processing transactions, and tracking shipments or deliveries
- Assisting customers with the return, exchange, or refund process, ensuring adherence to company policies
- Possessing excellent product knowledge to enhance customer support
Orange Health Diagnostics
Customer Support Executive
Job overview
- Addressing customer inquiries, concerns, and questions via various communication channels such as phone, email, live chat, and social media
- Offering detailed information about products or services, including features, benefits, pricing, and availability
- Providing basic technical assistance and troubleshooting for customers encountering problems with software, hardware, or online platforms
- Identifying process bottlenecks and suggesting improvements to enhance the efficiency and effectiveness of customer support operations
Education
MUFFAKHAM JHA COLLEGE OF ENGINEERING AND TECH.BANJARAHILLS
BACHELOR OF ENGINEERING: CIVIL (CBSE) from Civil Engineering
09.2022
SRI GAYATRI JUNIOR COLLEGE
INTERMEDIATE from MPC
ST.JOHNS HIGH SCHOOL
SECONDARY SCHOOL
Skills
- Smart Working
- Focused
- Ability to work under pressure
- Creative
- Microsoft Office
- Computer Basics
- Problem-Solving
- Flexibility
- Team Work
Personal Information
- Father's Name: MOHD SATHAR
- Date of Birth: 04/27/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Islam
Hobbies and Interests
- Listening to Music
- Playing Games
- Outdoor Activities
- Watching Movies
Disclaimer
I declare that all the information endorsed above is true to the best of my knowledge.
Listening to Music all the time.
I myself see as a Music Lover as when ever i feel nervous or sad or happy i play music and be in my own space . i really love that quote which says music heals your mind and give you a fresh feeling .
Timeline
Customer Support Executive
Orange Health Diagnostics
MUFFAKHAM JHA COLLEGE OF ENGINEERING AND TECH.
BACHELOR OF ENGINEERING: CIVIL (CBSE) from Civil Engineering
SRI GAYATRI JUNIOR COLLEGE
INTERMEDIATE from MPC
ST.JOHNS HIGH SCHOOL
SECONDARY SCHOOL
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