Mohammad Maidul Islam
The Bronx,NY
Summary
Successful professional offers talents in customer relations, vehicle inspections and diagnostics. Trained in wide range of repair and maintenance actions. Works smoothly with team members and flexes easily with changing daily assignments.
Overview
8
8
years of professional experience
Work History
Emergency Roadside Assistant
AAA Club Alliance
Silver Spring, MD
02.2019 - 03.2024
- Conducted test drives before and after repair services.
- Maintained up-to-date knowledge of automotive troubleshooting techniques.
- Communicated effectively with customers regarding estimated wait time, cost of services rendered, and any additional charges incurred due to parts replacement or labor costs beyond original estimate.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Provided detailed instructions to customers on how to secure their vehicle.
- Repaired, replaced and adjusted brakes.
- Documented and updated customer service requests in the system accurately.
Assistant Manager
Ups Store
Silver Spring, MD
09.2016 - 07.2017
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Diploma - IT Network Security
Google Coursers
2440 West El Camino Real, Suite 500, CA 9404010-2022
High School Diploma -
Gulshan Model High School & Collage
Dhaka, Bangladesh12-2010
Skills
- Automotive troubleshooting
- Customer communication
- Brake inspection
- Emergency response
- Training and guidance
- Problem solving
- Vehicle maintenance
Timeline
Emergency Roadside Assistant
AAA Club Alliance
02.2019 - 03.2024
Assistant Manager
Ups Store
09.2016 - 07.2017
Diploma - IT Network Security
Google Coursers
High School Diploma -
Gulshan Model High School & Collage
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