MOHAMMAD ISLAM

• Contributed to company success through participation in optional projects and initiatives aimed at improving overall customer satisfaction levels.
• Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
• Continuously improved product knowledge by participating in ongoing training sessions and staying informed about the latest updates or changes in company offerings.
• Supported sales efforts through cross-selling of additional products or services based on customer needs identified during calls where appropriate opportunities presented themselves.
• Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.

-Assisted with setting up the dining area before shift began.

-Greeted customers, answered questions and recommended specials to increase profits.

-Took orders from patrons accurately and efficiently.

-Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

-Served food to patrons.

-Supervised new waiters/servers.

-Greeted customers warmly and made them feel welcome.

-Answered incoming calls, redirected callers to the appropriate personnel.

-Assisted with scheduling appointments for clients and visitors.

-Performed data entry into computer systems to maintain accurate records of customer information.

-Answered customer inquiries and provided accurate information regarding products and services.

-Provided excellent customer service to resolve customer complaints in a timely manner.