Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Mohammad Karimi

Mohammad Karimi

Kent,WA

Summary

An adaptable professional with a strong background in helping people and a growing interest in technology. I have experience in various roles such as assisting hotel guests, handling calls in a customer service center, medication and pharmacy world. In each position, I have demonstrated my ability to adapt, communicate effectively, and solve problems. I excel in busy environments and consistently ensure attention to detail and accuracy. Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Overview

3
3
years of professional experience

Work History

Pharmacy Assistant/Driver Helper

Omnicare Pharmacy
01.2023 - Current
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.

Call Center Representative

Renewal By Anderson
06.2022 - 12.2022
  • Worked as a Call Center Representative, handling customer inquiries, resolving issues, and providing support to ensure customer satisfaction and effective communication.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Guest Service Agent

Columbia Hospitality (Hotel Interurban)
11.2021 - 05.2022
  • Worked as a Guest Service Agent at one of the largest and most prestigious hotels, providing exceptional customer service and ensuring a high-quality guest experience.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Education

Ustad Musbah High School
01.2019

Bachelor of Science - Computer Science

Highline Collage
DesMoines, WA

Skills

  • Customer Service Excellence
  • Problem-Solving
  • Team Collaboration
  • Attention to Detail
  • Guest communication
  • Listening Skills
  • Writing and verbal communication

Hobbies and Interests

  • Traveling
  • Photography
  • Hiking/Outdoor Exploration
  • Reading
  • Fitness/Exercise

Languages

Persian
Native or Bilingual

Timeline

Pharmacy Assistant/Driver Helper

Omnicare Pharmacy
01.2023 - Current

Call Center Representative

Renewal By Anderson
06.2022 - 12.2022

Guest Service Agent

Columbia Hospitality (Hotel Interurban)
11.2021 - 05.2022

Ustad Musbah High School

Bachelor of Science - Computer Science

Highline Collage

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Mohammad Karimi