Detail-oriented and dependable professional with a Bachelor's degree in Marketing and experience across banking, customer service, and operational environments. Background includes internship experience in a UK banking institution, hands-on supervisory roles, and strong academic training in research, documentation, and reporting. Skilled in administrative support, customer interaction, and working accurately within structured processes.
Work History
Banking Intern
Lloyds Bank
Supported branch and back-office operations by assisting with customer service and administrative tasks.
Handled customer inquiries in accordance with banking policies, confidentiality requirements, and data protection standards.
Assisted with account documentation, data entry, and verification of customer information.
Observed and supported daily banking operations including transaction processing and service workflows.
Maintained accurate records and followed internal procedures and compliance guidelines.
Worked closely with supervisors and team members to ensure efficient service delivery.
Assistant Manager
New Regent Chinese Restaurant
Supervised daily operations including staff scheduling, service coordination, and opening and closing procedures.
Assigned tasks and monitored staff performance to ensure service standards were met.
Handled customer inquiries and complaints professionally, ensuring positive service experiences.
Managed inventory records, supplier coordination, and stock control to support daily operations.
Performed cash handling, transaction processing, and basic recordkeeping.
Assisted management with daily reports, scheduling, and operational coordination.