MOHAMMAD MAHMOUD
Rocky Mount
Summary
Versatile and driven professional with a strong background in sales, customer service, and retail/operations management. Currently excelling as a Management Trainee at Enterprise Holding, where I oversee day-to-day branch operations, deliver top-tier customer service, and consistently rank in the top half of the enterprise performance matrix. Known for combining data-driven decision-making with a hands-on leadership style to improve efficiency, boost revenue, and enhance customer satisfaction. Eager to bring a well-rounded, goal-oriented mindset to a dynamic team environment.
Overview
3
3
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
10.2024 - Current
- Ranked in the top 50 percent of all Management Trainees in the Enterprise performance matrix, based on sales, customer satisfaction, and operational efficiency.
- Delivered exceptional customer service in a fast-paced environment, consistently exceeding customer satisfaction goals.
- Managed daily branch operations including fleet coordination, inventory control, and compliance with company policies.
- Executed effective sales strategies, contributing to increased revenue through upselling protection products and services.
- Developed leadership skills by supervising vehicle prep teams, supporting onboarding of new hires, and collaborating with assistant managers.
- Analyzed performance metrics to optimize branch productivity and improve customer service outcomes.
- Resolved customer issues efficiently while maintaining strong customer loyalty and retention.
- Participated in local marketing and community engagement to drive business growth.
RCS (Outside Sales)
Spectrum
02.2023 - 10.2024
- Demonstrating a proactive approach to customer acquisition through targeted outside sales strategies.
- Utilizing effective communication skills to build strong, lasting relationships and negotiate agreements with potential clients.
- Implementing Spectrum's proven sales methodologies to consistently achieve and surpass sales targets.
- Conducting thorough market research and analysis to identify new business opportunities and trends within the telecommunications sector.
- Providing detailed reports and insights on sales performance and competitor activities to inform strategic decision-making and business planning.
Sales Representative
AT&T Store
03.2022 - 01.2023
- Engage with customers in a dynamic retail environment to understand their needs and recommend suitable AT&T products and services.
- Consistently meet and exceed sales targets through proactive outreach, effective product demonstrations, and persuasive sales techniques.
- Maintain in-depth knowledge of AT&T’s product offerings, promotions, and pricing plans to educate customers and drive sales.
- Collaborate with team members to achieve store objectives, including inventory management, merchandising, and store cleanliness.
- Actively participate in ongoing training and development programs to enhance product knowledge and sales skills.
Education
Bachelor of Business Administration (BBA) - Supply Chain Management
East Carolina University
Greenville, NC01.2023
Associate of Science (AS) - undefined
Nash Community College
Rocky Mount, NC01.2020
Skills
- Business Development: Proven ability to consistently achieve and surpass sales targets through strategic planning, and strong negotiation skills
- Customer Relationship Management: Skilled in building and maintaining strong relationships with clients and customers
- Strategic Planning: Experience in conducting thorough market research and analysis to identify new business opportunities and market trends
- Sales Achievement
- Negotiation
- Market Research
- Competitive Analysis
- Team Leadership
- Training and Development
- Inventory Management
- Retail Operations
- Customer Service Excellence
- Product Knowledge
- Communication Skills
- Problem Solving
- Business administration
- Business planning
- Data interpretation
- Contract management
- Employee mentoring
CONTACT
- North Carolina, 27804, US
- (252) 458-3090
- Mohmah2383@gmail.com
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Management Trainee
Enterprise Rent-A-Car
10.2024 - Current
RCS (Outside Sales)
Spectrum
02.2023 - 10.2024
Sales Representative
AT&T Store
03.2022 - 01.2023
Associate of Science (AS) - undefined
Nash Community College
Bachelor of Business Administration (BBA) - Supply Chain Management
East Carolina University
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