Mohammad Manaseer
Doha
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Events Manager
WHITE HALL
06.2015 - 04.2017
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Developed detailed event reports, documenting all aspects of each event.
Internal Operations Coordinator
Al Faisaly Club
06.2017 - 12.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Sales Executive
Orange Company
01.2019 - 07.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
Operations Manager
Dip Master
08.2021 - 05.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
VIP Guest Coordinator for FIFA World Cup
Fifa-world-cup
09.2022 - 12.2022
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Managed internal, external, and crisis communications.
Customer Service Representative
Primary Health Care Corporation
12.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor - Marketing
Amman Arab University
Amman, JordanSkills
- Workload prioritization
- Performance reporting
- Marketing
- Project management abilities
- Negotiation
- Customer relations specialist
- Employee relations and conflict resolution
- Business development understanding
- Technology
- Work flow planning
- Quality assurance and control
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
Personal Information
Driving License: True
Qid
True
Certification
- Certified Digital Marketing Professional, Google - 2020
- Project Management Professional, PMI - 2024
Timeline
Customer Service Representative
Primary Health Care Corporation
12.2023 - Current
VIP Guest Coordinator for FIFA World Cup
Fifa-world-cup
09.2022 - 12.2022
Operations Manager
Dip Master
08.2021 - 05.2022
Sales Executive
Orange Company
01.2019 - 07.2021
Internal Operations Coordinator
Al Faisaly Club
06.2017 - 12.2018
Events Manager
WHITE HALL
06.2015 - 04.2017
- Certified Digital Marketing Professional, Google - 2020
- Project Management Professional, PMI - 2024
Bachelor - Marketing
Amman Arab University
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