MOHAMMAD MOHAIMEN
Herndon,VA
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Banker
TD Bank
01.2024 - Current
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
PASSENGER SERVICE AGENT
Swisport Inc
10.2021 - Current
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
PASSENGER SERVICE
Maximus Global Services
10.2021 - 12.2022
- Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals
- Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
ASSISTANT MANAGER
Jerry Subs and Pizza
10.2019 - 09.2021
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
BACHELORS OF SCIENCE - MARKETING - MARKETING
IBAIS
Dhaka, BangladeshBACHELORS OF SCIENCE - BUSINESS INFO. TECHNOLOGY
NVCC
Sterling, VAQA Training And Certification - Software Testing
Infotek Technology
Herndon09.2023
Skills
- Customer service
- Assist passengers
- Coordinate boarding
- Trace baggage
- Assign boarding passes
- Application support
- Server troubleshooting
- Service restoration
- Problem simulation
- Branch operations
- Loan Processing
- Financial product knowledge
Certification
- Licensed NMLS ID - #256697
Timeline
Retail Banker
TD Bank
01.2024 - Current
PASSENGER SERVICE AGENT
Swisport Inc
10.2021 - Current
PASSENGER SERVICE
Maximus Global Services
10.2021 - 12.2022
ASSISTANT MANAGER
Jerry Subs and Pizza
10.2019 - 09.2021
BACHELORS OF SCIENCE - MARKETING - MARKETING
IBAIS
BACHELORS OF SCIENCE - BUSINESS INFO. TECHNOLOGY
NVCC
QA Training And Certification - Software Testing
Infotek Technology