Mohammad Mohammad
Patient Relations Lead Ambassador
Houston,Texas
Summary
Experienced healthcare administration professional with a Bachelor of Science in Public Health (Healthcare Administration) from California State University, Sacramento, I am committed to advancing care and operational excellence. Currently serving as a Lead Ambassador (Site Supervisor), I lead teams to uphold high service standards, enhance workflows, and achieve organizational goals. With hands-on experience, a professional demeanor, and strong leadership skills, I excel at learning diverse departmental functions, organizing work efficiently, and meeting deadlines with attention to detail. Confident in my ability to contribute meaningfully to your team.
Overview
11
11
years of professional experience
4038
4038
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Patient Relations-Lead Ambassador
MD Anderson Cancer Center
Houston, TX
04.2024 - Current
- Supervised and resolved patient and visitor inquiries and escalations promptly, ensuring high satisfaction levels and strict adherence to institutional policies.
- Served as coverage for the Lead Ambassador role, overseeing daily operations and ensuring compliance with departmental and institutional standards.
- Provided leadership and guidance to team members, fostering a culture of excellence and collaboration.
- Demonstrated exceptional customer service skills, contributing to a welcoming environment for patients and families as part of the institutional Welcome Initiative.
- Mentored and trained new ambassadors during their transition, while supporting ongoing development for existing patient relations staff.
- Compiled and submitted end-of-day reports to assess operational performance and enhance team effectiveness.
Patient Relations-Ambassador
MD Anderson Cancer Center
Houston, TX
10.2023 - Current
- Effectively address and resolve patient and visitor inquiries and escalations in a timely manner, ensuring both high levels of satisfaction and strict adherence to institutional policy
- Fill in as coverage for Lead Ambassador role, overseeing ambassadors, daily operations and ensuring adherence to departmental and institutional policy
- Provide leadership and guidance to team, fostering a culture of excellence and teamwork
- Demonstrate exceptional customer service skills by ensuring a welcoming and friendly environment for patients and their families, as part of the institutional Welcome Initiative
- Provide assistance to new ambassadors on floor, as they transition into their role, and existing patient relations staff
- Answered incoming patient/visitor inquiries and assisted them with navigating the hospital's services
- Act as a liaison between patients, families, and hospital staff to address concerns and provide necessary assistance
- Provided coverage, as acting Site Supervisor, when needed
- Overseeing information representatives, daily operations, and ensuring that departmental and institutional policies are followed
- Aided and provided coverage for Hals locations when needed
- Attended staff meetings and training seminars to stay abreast of new processes and procedures
Patient Relations-Information Representative
MD Anderson Cancer Center
Houston, TX
01.2023 - 10.2023
- Answered incoming patient/visitor inquiries and assisted them with navigating the hospital's services.
- Act as a liaison between patients, families, and hospital staff to address concerns and provide necessary assistance.
- Provided coverage, as acting Site Supervisor, when needed.
- Overseeing information representatives, daily operations, and ensuring that departmental and institutional policies are followed. Aided and provided coverage for Hals locations when needed.
- Attended staff meetings and training seminars to stay abreast of new processes and procedures.
Delivery Driver/Trainer
Delta Express-Fedex
Sacramento, CA
01.2021 - 10.2022
- Trained new drivers on the company's delivery process and effective customer service practices
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 1 year
- Plan and follow most efficient routes
- Sorting and loading packages into delivery truck
- Obtain signatures and scan delivered packages
- Perform routine maintenance on delivery vehicle
Summer Intern (Unpaid)-Healthcare Administration
Dignity Health
Sacramento, CA
05.2021 - 08.2021
- Actively learn about the range of healthcare administration functions at Dignity Health and its facilities
- Contribute to the organization by actively participating in substantive projects that also directly address personal and professional growth goals
- Assist healthcare administration development team with ongoing projects such as reviewing materials, participating in project meetings and helping put together data needed to complete projects
- Participate in team meetings with healthcare administration team
- Researching and collecting data for various healthcare administration initiatives
Customer Service Associate
Cinemark
Sacramento, CA
04.2018 - 03.2020
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Cashier and money handling
- Maintained a safe clean environment while food handling, preparing different kinds of food and beverages as required
Collector Attendant
Goodwill
Sacramento, CA
07.2017 - 06.2018
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Collected, sorted and marked each donation
- Maintained a safe clean environment
Delivery and Installation Associate
Heather's Appliances and Installations Delivery
Sacramento, CA
01.2014 - 01.2017
- Lifting packages up to 100 lbs
- While delivering and installing particular appliances
- Cash handling purchases, providing exact change and operating credit card machines
Education
Bachelors of Science - Public Health (Healthcare Administration)
California State University, Sacramento
Sacramento, CaHigh School Diploma -
Del Campo High School
Carmichael, CaSkills
Leadership
Communication
Customer Service
Time Management
Receptive Attitude
Problem Solving
Professional and Ethical Integrity
Epic
Excel
Word
Websites
Certification
CPR/BLS, American Heart Association, 03/23
Timeline
Patient Relations-Lead Ambassador
MD Anderson Cancer Center
04.2024 - Current
Patient Relations-Ambassador
MD Anderson Cancer Center
10.2023 - Current
Patient Relations-Information Representative
MD Anderson Cancer Center
01.2023 - 10.2023
Summer Intern (Unpaid)-Healthcare Administration
Dignity Health
05.2021 - 08.2021
Delivery Driver/Trainer
Delta Express-Fedex
01.2021 - 10.2022
Customer Service Associate
Cinemark
04.2018 - 03.2020
Collector Attendant
Goodwill
07.2017 - 06.2018
Delivery and Installation Associate
Heather's Appliances and Installations Delivery
01.2014 - 01.2017
Bachelors of Science - Public Health (Healthcare Administration)
California State University, Sacramento
High School Diploma -
Del Campo High School
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