Mohammad Mosbah
Appleton,USA
Summary
Dynamic professional with extensive experience in excelling in inventory management and quality control. Proven ability to enhance machine efficiency and drive process improvements through exceptional problem-solving and teamwork. Recognized for maintaining high standards of safety and compliance while delivering outstanding results in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Machine Operator Helper/ Shipping and Receiving
Express Employment Professionals
Neenah, WI
08.2024 - 04.2025
- Understand job ticket information to determine quantity, stock specifications, special work instructions, and any other special customer requirements
- Assist with the make-ready and operation of the offset printing press
- Set up the press feeder and keep it running properly
- Install the proper inks in the correct press units and maintains their levels during the press run
- Maintain Fill containers of cleaning solvents, water, fountain solution and ink as Stage stock in preparation to run jobs
- Set up the coating unit with the proper coating
- Adjust press throughout the run to maintain position and registration
- Assist with the removal, replacement, and maintenance of rollers
- Perform other duties as assigned
- Assist with decisions regarding the quality of finished product
- Complete the required quality inspections and paperwork.
- Work with peers and other departments to improve quality and performance
- Play an active role in the maintenance and cleanliness of the assigned press and surrounding work area
- Keep new rags stocked and empty dirty ones
- Assist in mounting plates
- Continuously check for quality defects on product running off conveyor belt
- Palletize stacks of finished product on skid
- Unloaded trucks of material counted, scanned in and placed in designated area
- Completed LTL paperwork in Sap tracking system
- Helped washed, tagged, rolled, unmounted plates and tracked plates for inventory.
ASSISTANT MACHINE OPERATOR/ FORKLIFT DRIVER
Amcor
Oshkosh
03.2023 - 05.2024
- Operated industrial carts and forklifts for lifting, moving, and transporting materials
- Performed quality checks on products to ensure compliance with customer specifications
- Collaborated with engineering and production teams to ensure successful production
- Transported raw materials, primarily film, to all Specialty Films Oshkosh production machines for seamless operation
- Operated laminator to produce film while meeting quality requirements and specifications
- Collaborated effectively with team members and communicated clearly throughout shifts
- Supported department process improvement and safety initiatives all jobs were run in accordance with manufacturing specs, customer specs, and standard operating procedures
- Completed all necessary paperwork, including production reports, SOC reports, cleaning logs, and QA reports
- Maximized machine efficiency through efficient job change-over, start-up, shut down, and clean-up
- Analyzed problems and implemented corrective actions as needed
- Maintained product safety and cleanliness standards as required by the company
- Assisted in training and development of slitting team members
- Performed general assistant duties as necessary, including banding return stock, loading new stock, changing and cleaning silicon rolls, and adjusting slitters and tension
- Ensured daily and weekly housekeeping tasks were completed
- Utilized basic hand tools, tape measures, calculators, hand trucks, chain hoists, roll banding tools, scales, and tape visual acuity for visual inspections and color identification
- Executed all other duties as assigned by supervisor or management
EQUIPMENT REPRESENTATIVE II
Schneider
De pere
06.2021 - 01.2023
- Tracked and located assets with faulty sensor readings in trailer unit management and sky bits trailer tractor
- Managed multiple databases to facilitate tracking and locating company assets
- Instrumental in transitioning company operations from the BNSF ramp to the UP ramp
- Monitored and categorized emails for all markets, ensuring timely resolution of asset-related issues
- Corrected status and location of containers and trailer units based on customer inquiries
- Liaised with points of contact to locate containers, reschedule deliveries, and update status for planning and dispatch
- Collaborated with market managers, dbl, and planners to coordinate container pickups
- Assisted in resolving errors, bundling, stacking, unstacking containers, and tying/ untying chassis in various markets
- Generated reports on containers with faulty sensor readings, corrected events, or created new events to accurately track asset locations
- Reviewed and analyzed customer portals and rail data from ns, csx, bnsf, up, cn
- Coordinated with operations and markets overseeing yard to provide pictures of damaged equipment or sensor conditions on containers for maintenance
- Communicated with sky bits operations manager to address sensor reading issues and investigate root causes of changes
CUSTOMER SUPPORT SPECIALIST
Swift transportation
Appleton
03.2021 - 06.2021
- Provided drivers with access to facility amenities such as showers, laundry room, and break room
- Managed the flow of communication, requests, and questions for the customer care team and other departments
- Supervised facility drivers entering and exiting the facility
- Verified credentials of vehicles and driver's ID numbers upon leaving the facility
- Monitored operations to ensure driver assignments were completed on time
- Contacted DBL and Planners for load delivery issues, driver DOT hour compliance, and log issues
- Assisted drivers with picking up and dropping off loads
- Ensured drivers were in compliance with DOT rules
- Conducted routine facility checks
MEDICAL CLAIMS PROCESSOR
WPS
Appleton
01.2020 - 03.2021
- Analyzed claims to determine eligibility and compliance with requirements
- Matched claims with appropriate authorizations and updated information between Care-Radius and PUM systems
- Conducted thorough analysis of information, drawing conclusions and ensuring accuracy
- Reviewed claim images, procedure codes, dates of service, units, visits, and diagnoses to verify proper documentation
- Ensured compliance with HIPAA regulations for releasing information
- Adjusted payment, billing, modifiers, and codes to accurately complete claim forms
- Verified policyholder data, including age, contact information, and address
- Handled provider calls, addressing concerns and resolving issues
- Checked documentation for proper coding, identifying errors and making necessary revisions
- Educated clients on benefits coverage in clear, understandable terms
- Processed claims for payment or escalated to appropriate personnel for further review
- Updated and processed policies and claims to reflect changes in coverage and insurance type
- Calculated refunds, premiums, and adjustments with precision
- Examined claims, records, and procedures to approve coverage
- Maintained strong understanding of medical terminology to enhance comprehension of procedures
ADMINISTRATIVE ASSISTANT/ INVENTORY COORDINATOR
Foremost farms
Appleton
02.2019 - 12.2019
- Implemented inventory control measures for finished goods and packaging
- Prepared and distributed spreadsheets and emails to supervisors for product rework in production schedule
- Oversaw the receipt and dispatch of goods in the warehouse
- Conducted inventory counts for purchasing on all packaging products in warehouse
- Managed supplies inventory by conducting stock checks to assess inventory levels
- Executed daily cycle counts for the DC warehouse and Plant warehouse
- Generated weekly reports on cycle count accuracy for plant managers
- Designed a packaging floor plan to optimize workflow and implemented SOP procedures for packaging
- Directed phone calls and performed receptionist duties as needed
- Contributed to team efforts by achieving related results as required
- Completed administrative tasks such as filing, typing, copying, binding, and scanning
- Ensured confidentiality when handling sensitive information
- Managed mail distribution and oversaw product checks conducted by employees
SALES AGENT REPRESENTATIVE
West corporation
Appleton
04.2018 - 02.2019
- Enhanced sales performance by upselling products tailored to customers' past purchases and preferences
- Exceeded daily sales targets through strategic promotion of supplementary products and services
- Fostered strong customer relationships by engaging in insightful questioning and active listening
- Demonstrated adept multitasking abilities by efficiently navigating between assignments, computer screens, and applications
- Articulated service offerings and elucidated their utility, functionality, and advantages
- Spearheaded the growth of FedEx's e-commerce market and small business resource center, ensuring consistent expansion
- Recognized with 100 ADNR for surpassing sales objectives and driving company success
CUSTOMER SERVICE SUPPORT SPECIALIST
Schneider
De pere
09.2017 - 04.2018
- Monitored and managed multiple databases to track company inventory
- Addressed and resolved concerns from companies in a timely and professional manner
- Led key projects resulting in positive outcomes
- Organized and coded all documents related to due diligence for acquisitions
- Oversaw case management to consistently meet customer satisfaction goals
- Managed initial start-up to full operational status
- Responded promptly to inquiries via telephone and email
- Created tenders to dispatch trucks to vendor pickups
- Established strong relationships with vendors and terminal management
- Scheduled appointments for customers
- Collaborated with DBL, Planners, and Operations to strategize appropriate measures for fleet dispatch or problem-solving
- Ensured drivers were in compliance with DOT rules
- Communicated with terminals to provide drivers with gate codes for customer pickups or drop-offs
- Developed information and templates to better accommodate customer needs
RECEIVING DEPARTMENT ASSOCIATE
Shopko distribution center
De pere
11.2012 - 09.2017
- Provided support in maintaining organization of warehouse storage areas according to established guidelines
- Efficiently resolved discrepancies between actual orders and invoices in a timely manner
- Effectively tracked inventory levels and maintained accurate records of all incoming and outgoing shipments
- Expertly operated forklifts to move pallets within warehouse environment safely and efficiently
- Maintained cleanliness of work area by adhering to safety regulations, company policies, and departmental standards
- Proficiently managed the receiving area by unloading trucks, stocking shelves, and organizing merchandise
- Performed cycle counts of inventory items to ensure accuracy of on-hand stock quantities
- Inspected deliveries for damages before accepting them into stockroom and warehouse
- Packed, sealed, and labeled customer orders to prepare for shipping
- Verified packing slips and shipping labels were accurate and complete
- Received shipments from various carriers, verifying piece counts with supporting documentation
- Updated and maintained accurate inventory records
- Generated bills of lading and commercial invoices to route packages
- Followed internal procedures for tracking and recording shipments
- Maintained records for management reports and inventories of supplies needed
- Unloaded trucks using forklifts or pallet jacks when necessary
- Processed paperwork associated with receiving and shipping operations
- Assisted in training new team members on proper procedures related to shipping and receiving
- Managed all incoming and outgoing shipments, ensuring accuracy of order information
- Inspected incoming shipments for accuracy against purchase orders
- Tracked shipments using various methods such as bar coding systems and RFID scanners
ASSISTANT MANAGER/ STORE MANAGER
Family Dollar
Green Bay
06.2008 - 11.2012
- Completing cycle counts
- Ordering products to keep the store stocked
- Moving merchandise around to create equal spacing
- Managing store deposits and audit reports
- Managing store inventories
- Using handheld for ordering and scanning devices
- Training employees for an effective working environment
- Completing daily paperwork
- Overriding or changing prices on products
- Maintaining a clean store environment
- Completing truck to shelf 48-hour assignment every delivery day
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Handled scheduling for store shifts to achieve adequate staffing
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Examined merchandise to correctly price and display products
- Oversaw daily operations of the store, including inventory and supply restocking, cash-handling and assisting customers
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Managing different vendors, and merchandise coming in and out of the store
- Managing all licenses making sure they are up to date and code
- Preventing lost prevention and shrink
- Performing all tasks in a safe manner to the highest standards
- Building relationships with customers at the ground level
- Putting up promotional material such as banners and signs
CUSTOMER SERVICE REPRESENTATIVE
APAC
Green Bay
03.2002 - 06.2008
- Managed escalated complaints from customers in a professional manner while adhering to organizational guidelines
- Assisted customers with product and service inquiries via phone, email or chat support
- Ensured compliance with company policies and procedures regarding customer service interactions
- Resolved escalated complaints and answered questions regarding policies and procedures
- Conferred with other departments on projects involving multiple teams from different divisions
- Determined charges for services requested and arranged for billing
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Made appropriate account corrections to resolve customer problems
- Navigated multiple computer systems and applications and utilized search tools to find information
- Provided exceptional customer service to clients in fast-paced call center environment
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Performed data entry tasks accurately and in a timely manner
- Managed social media accounts to respond quickly to online inquiries from customers
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Provided account information to customers and explained bill service policies and customer rights
- Processed orders and detailed transaction information to customers
Education
HIGH SCHOOL DIPLOMA - General Studies, CPR
Ethan Allen School
Wales, WISCONSIN06.1999
Skills
- Time management
- Inventory management
- Decision-making
- Adaptable learning
- Attention to detail
- Problem-solving
- Quality control
- Workplace organization
- Active listening
- Multitasking capabilities
- Energetic work attitude
- Critical thinking
- Adaptability and flexibility
- Account management
- Willingness to take direction
- Exceptional communication skills
- Goal-oriented mindset
- Team collaboration
Timeline
Machine Operator Helper/ Shipping and Receiving
Express Employment Professionals
08.2024 - 04.2025
ASSISTANT MACHINE OPERATOR/ FORKLIFT DRIVER
Amcor
03.2023 - 05.2024
EQUIPMENT REPRESENTATIVE II
Schneider
06.2021 - 01.2023
CUSTOMER SUPPORT SPECIALIST
Swift transportation
03.2021 - 06.2021
MEDICAL CLAIMS PROCESSOR
WPS
01.2020 - 03.2021
ADMINISTRATIVE ASSISTANT/ INVENTORY COORDINATOR
Foremost farms
02.2019 - 12.2019
SALES AGENT REPRESENTATIVE
West corporation
04.2018 - 02.2019
CUSTOMER SERVICE SUPPORT SPECIALIST
Schneider
09.2017 - 04.2018
RECEIVING DEPARTMENT ASSOCIATE
Shopko distribution center
11.2012 - 09.2017
ASSISTANT MANAGER/ STORE MANAGER
Family Dollar
06.2008 - 11.2012
CUSTOMER SERVICE REPRESENTATIVE
APAC
03.2002 - 06.2008
HIGH SCHOOL DIPLOMA - General Studies, CPR
Ethan Allen School
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