Mohammad Mosbah
Appleton
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Loan Processor
Loan Max
06.2025 - Current
- Developed and executed workflow improvements aimed at increasing operational efficiency and reducing turnaround durations.
- Facilitated training sessions for junior staff to enhance loan processing skills and ensure adherence to regulatory standards.
- Evaluated loan applications for compliance with regulatory standards and organizational policies to facilitate efficient processing.
- Refined loan processing procedures to support team efficiency in handling higher application loads while maintaining quality standards.
- Streamlined bankruptcy procedures and legal frameworks to enhance collaboration between department attorneys and customer legal representatives.
- Oversaw check processing operations to enhance financial accuracy. Managed efforts to prevent errors in check transactions. Coordinated the printing of checks to facilitate efficient payment workflows.
- Administered deposits and maintained accurate records to ensure compliance and efficiency.
- Coordinated interactions with repository facilities and financial banks to address customer account inquiries.
Machine Operator Helper/ Shipping and Receiving
Express Employment Professionals
12.2024 - 05.2025
- Interpreted job ticket details to identify stock requirements and address unique customer specifications.
- Supported make-ready and operational functions of offset printing press to ensure quality production.
- Configured press feeder and monitored operations to sustain efficiency.
- Managed ink installation and level maintenance in press units to support uninterrupted production processes.
- Managed inventory of cleaning solvents, water fountain solution, and ink to support efficient job execution.
- Established coating unit parameters to enhance production efficiency and quality.
- Monitored and adjusted press parameters during operation to maintain precise alignment and registration.
- Supported roller maintenance processes, including removal and replacement, to enhance equipment performance.
- Fulfilled various tasks assigned to support team objectives and operational efficiency.
- Provided insights and recommendations to enhance quality of final products.
- Conducted necessary quality assessments and finalized required paperwork to ensure compliance.
- Facilitated interdepartmental cooperation to drive improvements in quality and operational performance.
- Ensured optimal operational conditions by maintaining cleanliness and organization of press and surrounding area.
- Maintained stock levels of new rags while efficiently removing and organizing soiled rags to support operational cleanliness.
- Supported assembly operations by efficiently mounting plates for production processes.
- Conducted ongoing inspections for quality defects on products exiting conveyor belt to maintain operational excellence.
- Executed palletization of finished product stacks on skids to optimize storage efficiency.
- Facilitated efficient unloading of trucks to organize materials in designated areas for streamlined operations.
- Managed completion of LTL documentation to ensure accurate shipment tracking.
- Executed comprehensive plate handling processes, including washing, tagging, rolling, and unmounting, to maintain inventory accuracy.
ASSISTANT MACHINE OPERATOR/ FORKLIFT DRIVER
Amcor
05.2022 - 11.2024
- Executed operation of industrial carts and forklifts for efficient material handling.
- Executed quality assurance checks on products to guarantee adherence to customer specifications.
- Facilitated collaboration between engineering and production teams to drive successful production outcomes.
- Facilitated transportation of raw materials, specifically film, to specialty film production machines in Oshkosh for uninterrupted operations.
- Managed laminator operations to produce high-quality film products.
- Facilitated effective collaboration with team members and ensured clear communication throughout shifts.
- Assisted in implementing process improvements and safety initiatives within the department. Supported adherence to manufacturing specifications, customer requirements, and standard operating procedures across all job functions.
- Completed production reports, SOC reports, cleaning logs, and QA reports to support operational efficiency.
- Optimized machine efficiency by executing seamless job change-over, start-up, shut down, and clean-up procedures.
- Diagnosed issues and executed corrective measures to enhance operational efficiency.
- Ensured adherence to product safety and cleanliness standards mandated by company policies.
- Guided training and development initiatives for slitting team members.
- Executed general assistant responsibilities, including banding return stock, loading new stock, cleaning silicon rolls, and adjusting slitters and tension.
- Oversaw completion of daily and weekly housekeeping tasks to maintain operational standards.
- Operated basic hand tools, tape measures, calculators, hand trucks, chain hoists, roll banding tools, scales, and tape for various tasks. Assisted in conducting visual inspections and identifying colors accurately. Supported team efforts by maintaining equipment and ensuring proper tool usage.
- Fulfilled all additional responsibilities assigned by supervisor or management.
EQUIPMENT REPRESENTATIVE II
Schneider/ Staffing Agency
07.2021 - 05.2022
- Conducted asset tracking and diagnostics to resolve sensor reading discrepancies in trailer unit management and Sky Bits trailer tractor.
- Administered various databases to streamline processes for tracking and locating company assets.
- Led strategic transition of company operations from BNSF ramp to UP ramp to enhance logistical efficiency.
- Managed email categorization and monitoring for all markets, facilitating timely resolution of asset-related concerns.
- Verified and communicated accurate status and location of containers and trailer units to enhance customer satisfaction.
- Coordinated with points of contact to track container status, adjust delivery schedules, and ensure timely dispatch operations.
- Engaged with market managers and planners to streamline container pickup processes.
- Oversaw the resolution of errors in container bundling, stacking, and unstacking processes. Coordinated efforts in tying and untying chassis to enhance operational efficiency in multiple markets.
- Developed corrective events for containers with faulty sensor readings to enhance asset location accuracy.
- Conducted comprehensive analysis of customer portals and rail data to enhance operational insights.
- Coordinated with operations and market teams to capture and report images of damaged equipment and sensor conditions on containers for timely maintenance.
- Engaged with Sky Bits Operations Manager to troubleshoot sensor reading issues and analyze underlying factors contributing to changes.
MEDICAL CLAIMS PROCESSOR
WPS/ Staffing Agency
12.2018 - 06.2021
- Evaluated claims to assess eligibility and ensure compliance with established requirements.
- Aligned claims with relevant authorizations and ensured accurate information flow between care-radius and pum systems.
- Executed comprehensive analysis of information, drawing insightful conclusions and ensuring accuracy.
- Evaluated claim images, procedure codes, dates of service, units, visits, and diagnoses to ensure accurate documentation.
- Monitored and enforced compliance with HIPAA regulations for information release.
- Optimized payment billing modifiers and codes to ensure accurate claim form completion.
- Validated policyholder data, ensuring accuracy of age, contact information, and address.
- Managed provider communications to address concerns and resolve issues efficiently.
- Reviewed documentation for coding accuracy, identifying errors and implementing necessary revisions.
- Instructed clients on benefits coverage, ensuring clarity and comprehension.
- Facilitated claims processing for payment or escalated to relevant personnel for comprehensive review.
- Reviewed and updated policies and claims to ensure alignment with changes in coverage and insurance type.
- Executed precise calculations of refunds, premiums, and adjustments.
- Reviewed claims records and procedures to authorize coverage decisions.
- Cultivated in-depth knowledge of medical terminology to improve procedural understanding.
RECEIVING DEPARTMENT ASSOCIATE
Shopko distribution center
09.2015 - 11.2018
- Facilitated maintenance of warehouse storage areas to ensure compliance with organizational standards.
- Addressed and rectified discrepancies between actual orders and invoices to ensure timely processing.
- Managed inventory tracking processes to uphold accuracy in records of incoming and outgoing shipments.
- Managed forklift operations to ensure safe and timely movement of pallets, supporting overall warehouse efficiency.
- Maintained organized and sanitary work environment to support operational efficiency and compliance with company policies.
- Directed receiving area activities to streamline unloading processes, optimize shelf stocking, and enhance merchandise organization for improved operational flow.
- Conducted thorough cycle counts of inventory to support inventory accuracy and operational efficiency.
- Evaluated incoming deliveries for damages to ensure quality control before integration into stockroom and warehouse inventory.
- Organized and prepared customer orders by packing, sealing, and labeling to ensure timely delivery.
- Verified packing slips and shipping labels to maintain operational efficiency.
- Received and confirmed accuracy of shipments by cross-referencing piece counts with supporting documentation.
- Ensured precision in inventory record management to support operational efficiency.
- Created and processed bills of lading and commercial invoices to ensure accurate package routing.
- Maintained accurate records of shipments to ensure compliance with internal protocols.
- Managed accurate record-keeping for management reports and essential inventory supplies.
- Executed unloading of trucks utilizing forklifts and pallet jacks to ensure timely operations.
- Managed documentation workflows to ensure efficient receiving and shipping operations.
- Developed and delivered comprehensive training on proper shipping and receiving protocols to enhance team efficiency.
- Directed shipment processes to guarantee accuracy of order details and enhance operational efficiency.
- Conducted thorough inspections of incoming shipments to ensure compliance with purchase order specifications.
- Implemented tracking processes for shipments to enhance logistics efficiency through barcoding and RFID technology.
SALES AGENT REPRESENTATIVE
West corporation
07.2014 - 09.2015
- Analyzed customer purchase patterns to identify opportunities for upselling, resulting in improved sales performance.
- Executed promotional strategies for supplementary products and services, consistently exceeding daily sales targets.
- Developed strong customer connections by employing effective questioning techniques and demonstrating active listening skills.
- Optimized task management by proficiently navigating between diverse assignments and applications on multiple computer screens.
- Explained service offerings in detail, emphasizing their practical applications and value propositions.
- Implemented growth strategies for FedEx's e-commerce market and small business resource center, facilitating ongoing expansion.
- Demonstrated exceptional sales capabilities, resulting in 100 ADR recognition for driving significant company growth.
ADMINISTRATIVE ASSISTANT/ INVENTORY COORDINATOR
Foremost Farms USA Cooperative
01.2013 - 07.2014
- Monitored and analyzed inventory levels, ensuring effective control measures for finished goods and packaging.
- Created and disseminated spreadsheets and emails to supervisors, enhancing coordination for product rework within production schedule.
- Coordinated inventory management activities, overseeing receipt and dispatch of goods to optimize warehouse efficiency.
- Monitored and recorded inventory levels of packaging products in warehouse to ensure accurate purchasing.
- Implemented systematic inventory checks to maintain accurate records of supplies on hand.
- Executed systematic cycle counting procedures to maintain inventory integrity across distribution and plant warehouses.
- Evaluated inventory data and produced weekly reports on cycle count accuracy for plant managers.
- Created an optimized packaging floor layout and established SOPs to improve process effectiveness.
- Oversaw phone call routing and performed various receptionist tasks to ensure smooth office operations.
- Supported team initiatives by consistently meeting performance expectations and contributing to overall goals.
- Managed organization of documents through filing, typing, copying, binding, and scanning to maintain streamlined workflows.
- Implemented measures to ensure confidentiality in the handling of sensitive information, fostering trust and compliance.
- Managed mail distribution processes while monitoring product verification activities performed by staff.
CUSTOMER SERVICE SUPPORT SPECIALIST
Schneider/ Staffing Agency
10.2010 - 12.2012
- Managed databases with the purpose of maintaining precise company inventory records.
- Addressed and resolved company concerns promptly to maintain strong business relationships.
- Oversaw critical projects aimed at delivering positive results.
- Facilitated due diligence processes by organizing and coding all relevant acquisition documents.
- Managed case management processes to uphold high standards of customer satisfaction.
- Directed start-up activities to ensure seamless transition to full operational capacity.
- Managed communication channels by responding swiftly to inquiries through telephone and email to enhance customer service.
- Developed and issued tenders to ensure efficient coordination of truck dispatch for vendor pickups.
- Fostered strong relationships with vendors and terminal management to support seamless logistics operations.
- Coordinated appointment scheduling to enhance customer service and satisfaction.
- Engaged with double planners and operations to develop strategic measures aimed at optimizing fleet dispatch and addressing operational challenges.
- Implemented compliance checks to uphold Department of Transportation standards for drivers.
- Coordinated with terminals to ensure timely provision of gate codes for customer driver services.
- Created comprehensive information resources and templates to effectively address customer requirements.
ASSISTANT MANAGER/ STORE MANAGER
Family Dollar
06.2006 - 10.2010
- Analyzed inventory discrepancies through systematic cycle counts, enhancing overall inventory management.
- Monitored inventory needs and coordinated product orders to support uninterrupted store operations.
- Strategically repositioned items to maintain uniform spacing and optimize store presentation.
- Administered store deposit procedures and generated comprehensive audit reports for financial oversight.
- Monitored and organized store inventories, implementing efficient tracking methods to enhance operational efficiency.
- Executed ordering and scanning tasks using handheld devices to enhance workflow efficiency.
- Conducted comprehensive training sessions to equip employees with skills necessary for optimal performance.
- Reviewed and finalized daily paperwork to maintain compliance and organization.
- Reviewed and updated product pricing structures to ensure accuracy and compliance with company policies.
- Conducted regular inspections and addressed cleanliness issues to enhance customer experience in the store.
- Coordinated daily delivery operations by completing truck-to-shelf assignments within designated 48-hour period.
- Implemented training programs for store associates, focusing on skills development to optimize sales outcomes.
- Oversaw routine walk-throughs and instructed team members on resolving concerns related to store presentation and employee conduct.
- Enhanced store associate performance by providing ongoing coaching and development through various interaction methods.
- Coordinated maintenance inventory management and daily activity oversight to enhance service delivery.
- Evaluated team capabilities and allocated assignments to maximize floor coverage and elevate service quality.
- Oversaw team efforts in the development and execution of merchandising and operational plans aimed at optimizing business performance.
- Facilitated the hiring process by interviewing and selecting strong candidates to strengthen team dynamics.
- Developed and implemented shift schedules to align staffing with store needs and customer demand.
- Compiled and assessed monthly sales and performance reports to optimize operational strategies and support informed decision-making processes.
- Compiled and summarized inventory and sales records to facilitate informed reporting for management and budget departments.
- Analyzed product inventory to determine appropriate pricing strategies and enhance visual merchandising.
- Supervised store operations by overseeing inventory levels, coordinating supply restocking, executing cash-handling procedures, and providing customer support.
- Oversaw staff development by training on daily duties and providing feedback, leading to enhanced performance and improved customer experiences.
- Streamlined vendor relationships and merchandise flow to optimize store performance and customer satisfaction.
- Achieved compliance with licensing regulations through diligent management of all licenses. Maintained up-to-date records, facilitating seamless operations and minimizing compliance risks. Enhanced organizational efficiency by optimizing licensing processes.
- Monitored and analyzed shrinkage trends to enhance overall security measures.
- Maintained rigorous safety protocols while performing tasks to guarantee optimal operational standards.
- Developed rapport with customers at ground level to understand needs and preferences.
- Oversaw the strategic placement of promotional materials, ensuring optimal visibility of banners and signs at key locations.
CUSTOMER SERVICE REPRESENTATIVE
APAC
02.2002 - 06.2006
- Addressed and resolved escalated customer complaints to uphold service standards and enhance customer satisfaction.
- Provided comprehensive assistance to customers regarding product and service inquiries to enhance satisfaction and resolve issues.
- Implemented compliance measures to uphold company standards during customer service engagements.
- Managed resolution of escalated complaints to enhance customer satisfaction and clarify policies and procedures.
- Engaged with various departments to facilitate project coordination and enhance interdepartmental communication.
- Assessed charges for services rendered to ensure accurate billing processes.
- Supported customers in efficiently navigating web pages during purchase process to ensure satisfaction.
- Fostered open and interactive communication to establish and maintain trust with customer accounts.
- Facilitated resolution of customer problems through accurate account adjustments.
- Leveraged search tools across multiple platforms to locate and access critical data.
- Facilitated client satisfaction by providing outstanding support in a fast-paced call center setting.
- Delivered precise responses to questions, facilitating issue resolution and enhancing customer satisfaction.
- Completed data entry assignments to ensure timely and accurate information processing.
- Administered social media platforms to facilitate timely engagement with customer inquiries.
- Managed comprehensive logs and documentation to facilitate effective communication and information retrieval regarding call activities.
- Conducted thorough research to identify underlying issues and develop appropriate resolution strategies.
- Delivered comprehensive explanations of account details and billing service policies to enhance customer awareness and rights.
- Facilitated order fulfillment and provided comprehensive transaction details to enhance customer experience.
Education
HIGH SCHOOL DIPLOMA - General Studies, CPR
Ethan Allen School
Wales, WISCONSIN06.1999
Skills
- Multitasking
- Attention to detail
- Policy adherence
- Interpersonal communication
- Decision-making
- Teamwork and collaboration
- Regulatory compliance
Timeline
Loan Processor
Loan Max
06.2025 - Current
Machine Operator Helper/ Shipping and Receiving
Express Employment Professionals
12.2024 - 05.2025
ASSISTANT MACHINE OPERATOR/ FORKLIFT DRIVER
Amcor
05.2022 - 11.2024
EQUIPMENT REPRESENTATIVE II
Schneider/ Staffing Agency
07.2021 - 05.2022
MEDICAL CLAIMS PROCESSOR
WPS/ Staffing Agency
12.2018 - 06.2021
RECEIVING DEPARTMENT ASSOCIATE
Shopko distribution center
09.2015 - 11.2018
SALES AGENT REPRESENTATIVE
West corporation
07.2014 - 09.2015
ADMINISTRATIVE ASSISTANT/ INVENTORY COORDINATOR
Foremost Farms USA Cooperative
01.2013 - 07.2014
CUSTOMER SERVICE SUPPORT SPECIALIST
Schneider/ Staffing Agency
10.2010 - 12.2012
ASSISTANT MANAGER/ STORE MANAGER
Family Dollar
06.2006 - 10.2010
CUSTOMER SERVICE REPRESENTATIVE
APAC
02.2002 - 06.2006
HIGH SCHOOL DIPLOMA - General Studies, CPR
Ethan Allen School