Mohammad Mustafa Khalidi
Lancaster,PA
Summary
Mohammad Mustafa has finished computer science and expert engaged in different areas of customer service employment and has comprehensive like customer service, IT information technology & IT technician and acted like a call center representative.
Overview
16
16
years of professional experience
Work History
Machine Operator
K & L Machining
Lancaster, PA
05.2025 - Current
- Operated CNC machines to produce precision components following strict specifications.
- Monitored machine performance, identifying and troubleshooting issues to ensure continuous operation.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Machine Setup & Operation: Configure, calibrate, and operate CNC machines (mills, lathes, etc.) to perform tasks such as drilling, cutting, and shaping.
- Blueprint Interpretation: Read and interpret technical drawings, schematics, and CAD designs.
- Production Monitoring: Oversee machine operation, listening for malfunctions and ensuring consistent, high-quality output.
- Quality Control: Inspect finished parts using precision tools like micrometers and calipers to verify they meet specifications.
- Troubleshooting & Maintenance: Perform routine maintenance (cleaning, lubrication) and make basic adjustments (tool changes, offset adjustments).
- Safety Compliance: Adhere to company safety regulations and maintain a clean, organized workspace. [1, 2, 3, 4, 5, 6, 7]
Bank Teller
Islamic Bank of Afghanistan
Kabul Afghanistan
02.2024 - 02.2025
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted clients with account inquiries, fostering positive customer relationships and satisfaction.
- Maintained cash drawer integrity through diligent monitoring and balancing procedures.
- Trained junior tellers on operational protocols, enhancing team performance and service quality.
HVCC high value call center
MTNA & CSP Customer Service Point
12.2020 - 12.2021
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
Data Entry Clerk
ACSOR Service
05.2010 - 08.2021
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Combines data from both systems when account information is incomplete.
- Purges files to eliminate duplication of data.
- Tests customer and account system changes and upgrades by inputting new data.
- Secures information by completing data base backups.
- Maintains operations by following policies and procedures and reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Call Center Agent
MTN Afghanistan
12.2016 - 09.2020
- Answer incoming calls and respond to customer's emails.
- Management and resolve the customer complaints.
- Sell products and place customer order in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customer.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Process orders, forms, and application.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Up sell products and services.
- Complete call logs and reports.
- Other duties as assigned.
Safety Officer
HBGC Hewad Bagram Group Of Companies
05.2014 - 12.2015
- Auditing production, keeping on the lookout for any unsafe behavior or breaks in regulations.
- Assessing risk and possible safety hazards of all aspects of operations.
- Creating analytical reports of safety data.
- Inspecting production equipment and processes to make sure they are safe.
Education
B.C.S (Bachelor in Computer Science) -
Gawharshad University Kabul
01-2019
Computer Diploma - undefined
Afghan korya Vocational Training Center
08-2015
Post-Graduation (ICT) - Information Communication Technology
Afghan Technical Vocational Institute
09-2014
CEL (Certificate in English language) - undefined
SAREER Institute
01-2009
Skills
- Complete understanding of IT
- Policy analysis
- Project management
- Team leading
- National and international social, political and economic awareness
- Understanding of MS office
- troubleshooting
- Excellent behavior and Friendly
- well understanding
Accomplishments
- 2013, Awarded the SBCG State Business Consulting Group Certificate based on Karyabee Training Workshop.
- 2014, Led 80 supervisors during 2014 Presidential Election.
- 2018, Received Letter of Appreciation from Gawharshad University.
Sport Experience
2010 – present: Gym 2011 – Awarded: The Certificate of Copwayra Sport in The Future Corse 2010 – present: Gym 2011 – Awarded: The Certificate of Copwayra Sport in The Future Corse
LANGUAGE LITERACY
Dari Native tongue
Pashto Fluent
English Fluent
Timeline
Machine Operator
K & L Machining
05.2025 - Current
Bank Teller
Islamic Bank of Afghanistan
02.2024 - 02.2025
HVCC high value call center
MTNA & CSP Customer Service Point
12.2020 - 12.2021
Call Center Agent
MTN Afghanistan
12.2016 - 09.2020
Safety Officer
HBGC Hewad Bagram Group Of Companies
05.2014 - 12.2015
Data Entry Clerk
ACSOR Service
05.2010 - 08.2021
Computer Diploma - undefined
Afghan korya Vocational Training Center
Post-Graduation (ICT) - Information Communication Technology
Afghan Technical Vocational Institute
CEL (Certificate in English language) - undefined
SAREER Institute
B.C.S (Bachelor in Computer Science) -
Gawharshad University Kabul
Training
- Kayabee Training Workshop, Kabul-afg, 12 Days, SBCG State Business Consulting Group 2013
- MTN product and service course, Kabul-afg, 15 Days, MTN Afghanistan 2015
Job Relevant Experience
Excellent understanding of political, social and cultural developments within Afghan society specifically promoting youths' talents and capacities. Having comprehensive ability to design and implement Youth Development Policies, Strategies and Skills and cohesion and integration with and within government.
Certificate from SBCG
Outside of my professional experience, I enjoy continuously learning and building practical skills through personal projects and self-directed study. I’m especially interested in technology, problem-solving, and improving workflows. I value reliability, communication, and being someone teammates can count on. I also adapt quickly to new systems and enjoy taking initiative when learning unfamiliar tasks.
Languages
English
Persian
Pashto