Mohammad Najdawi
Christiana,TN
Summary
Dynamic and compassionate Medical Assistant with a proven track record at Royal Medical Services, adept in patient care coordination and HIPAA compliance. Leveraged expertise in phlebotomy and patient scheduling to enhance clinic efficiency and patient satisfaction. Excelled in fostering trust through exceptional communication, contributing to a 20% increase in patient retention.
Overview
1
1
Certification
Work History
Medical Doctor
Royal Medical Services
- Diagnosed and treated patients suffering from chronic conditions.
- Established strong relationships with patients and their families, fostering trust and commitment to the healthcare plan.
- Mentored junior physicians and medical students, fostering a supportive learning environment that promoted professional growth.
- Educated patients and families on benefits of healthy diet and adequate exercise.
Medical Assistant
Royal Medical Services
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Phlebotomist
Royal Medical Services
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Medical Assistant Instructor
Tennessee Professional Institute
- Participated in professional development workshops and conferences to stay current with industry trends, continuously refining teaching methods for the benefit of future students.
- Updated course materials regularly to reflect advancements in the field of Medical Assisting, ensuring that graduates were prepared for immediate employment upon completion of the program.
- Fostered a supportive and inclusive classroom environment that encouraged open dialogue and mutual respect among students.
- Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
ECG Technician
Royal Medical Services
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Communicated with healthcare workers and physicians concerning test results.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Monitored patient activity during stress test to record data.
Education
Doctor Of Medicine - Medicine
CPR And BLS -
2025
Medical Assistant -
2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Phlebotomy
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Patient care coordination
- Medical records management
- Sterilization techniques
- First aid
- Equipment sterilization
- Sterile technique
- Fluent in languages
- Prioritizing stat orders
- Medical terminology in languages
- Diagnostic procedures
- Valid state driver's license
- Diagnostic testing assistance
- Conversant in languages
- pH testing
- Electrocardiographic rhythm recognition
- Medical transcription
- Chronic disease management
- Neurology assessments
Certification
Medical assistant certification
CPR and BLS certification
Doctor of medicine certification from Ukraine 2010
Board of internal medicine certification from Jordan 2019
Languages
Arabic
Russian
Timeline
Medical Doctor - Royal Medical Services
Medical Assistant - Royal Medical Services
Phlebotomist - Royal Medical Services
Medical Assistant Instructor - Tennessee Professional Institute
ECG Technician - Royal Medical Services
Kharkiv National Medical University - Doctor Of Medicine, Medicine
American Heart Association - CPR And BLS ,
Tennessee Professional Training Institute - Medical Assistant ,
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