Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammad Nawid Rafiqi

Roseville,Ca

Summary

To obtain a position in a company that will enable me to utilize my knowledge and skills gained throughout my career. I have the diverse expertise with valuable skills such as communication, responsible conduct, teamwork, and administrative skills that are useful for the company. My almost ten years of experience have equipped me with the necessary skills that will help me in future endeavors. I have a track record of best suitable ethical and professional conduct.

Capable and multidisciplinary individual with 9+ years of experience in areas such as service delivery and administration. Experience in delivering designated duties to achieve duty goals. Proven track record of providing excellent customer services to customers. Ability to develop productive professional relationships with the stakeholders. Adept in dealing with customers' queries and resolve customer complaints. Competent in areas such as communication, teamwork, time management, customer services, complaint resolution, and networking.

Overview

12
12
years of professional experience

Work History

Tax Technician/ Fraud Analysis

California Franchise Tax Board
07.2024 - Current
  • Under the general supervision of the Customer Service Supervisor in Taxpayer Services center section, in a contact center, the incumbent professionally receiving and responding phone and written inquiries correspondence from customers and their representatives

Driver

Angels Courier
01.2021 - 01.2024
  • Safely transport medications to senior residences while adhering to all traffic laws and safety regulations
  • Coordinate with pharmacists and healthcare providers to ensure accurate and timely delivery of prescriptions
  • Provide friendly and professional customer service to elderly residents, addressing any questions or concerns they may have
  • Maintain detailed delivery logs and records to ensure accurate tracking of medications

Driver

Lyft/Uber
01.2017 - 01.2020
  • Transportation Duty
  • Picking up and communicating with the passengers in a professional and pleasant manner

Cashier

Acro Gas Station
01.2016 - 01.2017
  • Cash management
  • Filling up and balancing cash books

Manufacturing Associate

Apple Volt
01.2015 - 01.2016
  • Involved in product assembly
  • Controlled related equipment and machinery

Administrative Assistant

Kam Air Airlines
01.2014 - 11.2014
  • Company Overview: Kabul, Afghanistan
  • Responsible for salary and attendance report for employees
  • Clerical work as needed
  • Managed office supplies and maintained office equipment
  • Completed training
  • Ramp handling and ramp safety, AVSEC-emergency response, general security awareness, dangerous goods awareness
  • Kabul, Afghanistan

Fuel Assistant

Kam Air Airlines
07.2013 - 12.2013
  • Company Overview: Kabul, Afghanistan
  • Calculated fuel measures for aircraft as needed
  • Documented and kept data of all measures for aircraft
  • Kabul, Afghanistan

Cargo Assistant

Kam Air Airlines
02.2013 - 06.2013
  • Company Overview: Kabul, Afghanistan
  • Kept track for all cargo that was came through the airport
  • Data entry, price evaluations
  • Informed all clients of whereabouts of cargo as necessary
  • Kabul, Afghanistan

Education

BA - Economics

California Sacramento State University
Sacramento, CA
01.2024

Associate degree - Business Accounting

American River College
01.2020

General Studies -

Ahmad Shah Masoud High School
01.2012

Diploma - Information Technology Program Certificate (DIT)

Behzad Institute of Technology
01.2012

Skills

  • Multilingual
  • TI
  • TPF
  • Case Management
  • ARCS
  • E-gateway LexisNexis
  • MS Office
  • Micro station Networking
  • Office equipment control
  • Teamwork
  • Flexible
  • Multi-ethnic environment
  • Multi-cultural environment

Timeline

Tax Technician/ Fraud Analysis

California Franchise Tax Board
07.2024 - Current

Driver

Angels Courier
01.2021 - 01.2024

Driver

Lyft/Uber
01.2017 - 01.2020

Cashier

Acro Gas Station
01.2016 - 01.2017

Manufacturing Associate

Apple Volt
01.2015 - 01.2016

Administrative Assistant

Kam Air Airlines
01.2014 - 11.2014

Fuel Assistant

Kam Air Airlines
07.2013 - 12.2013

Cargo Assistant

Kam Air Airlines
02.2013 - 06.2013

BA - Economics

California Sacramento State University

Associate degree - Business Accounting

American River College

General Studies -

Ahmad Shah Masoud High School

Diploma - Information Technology Program Certificate (DIT)

Behzad Institute of Technology
Mohammad Nawid Rafiqi