Mohammad Olive
Ozone Park,NY
Summary
Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Quality Bakers Of New York, Inc
Richmond Hill, NY
03.2021 - Current
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Resolved customer problems by investigating issues, answering questions and building rapport
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Managed inventory tracking and physical inventory counts to minimize loss
- Oversaw POS operations and cash management to reduce errors
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Collected $Amount in payments for completed deliveries and services daily.
- Operated vehicles to move personal, business and industrial goods.
- Kept detailed records of deliveries and money received from customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Store ManagerNorwalk
, CT
10.2019 - 03.2020
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Resolved customer problems by investigating issues, answering questions and building rapport
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Managed inventory tracking and physical inventory counts to minimize loss
- Oversaw POS operations and cash management to reduce errors.
Deck
, NY
09.2017 - 12.2018
- Helped customers find specific products, answered questions and offered product advice
- Assisted with purchases, locating items and signing up for rewards programs
- Operated cash register, collected payments and provided accurate change
- Welcomed customers, offering assistance to help find necessary store items
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Scanned customer purchases, supporting transactions to streamline sales process.
Shift
LeaderNorwalk, Cain Management II Inc
, CT
06.2017 - 10.2018
- Supervised, motivated, and led employees to maintain productivity and customer service levels
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences
- Assisted with performance reviews to identify areas of improvement
- Assisted General Manager with operations game plan and company initiatives implementation
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Documented production levels, materials used and special incidents to keep management informed of daily activities
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Education
Associate - Office Technology
Professional Business College
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Operational budgeting
- Retail inventory management
- Employee training
- Shift checklists
- Supervision and training
- Schedule management
- Payroll Management
- Cost Management
- Cash Management
- Time Management
- ADP Workforce Now
- Staff Supervision
- Employee Training
Timeline
Delivery Driver
Quality Bakers Of New York, Inc
03.2021 - Current
Store ManagerNorwalk
10.2019 - 03.2020
Deck
09.2017 - 12.2018
Shift
LeaderNorwalk, Cain Management II Inc
06.2017 - 10.2018
Associate - Office Technology
Professional Business College
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