Mohammad Ragheb
Irvine,CA
Summary
Hardworking and reliable professional with strong experience in cash handling, customer service and merchandise stocking across major retail and commercial banking environments, including Bank of America. Skilled in POS operations, returns and exchanges, and supporting smooth daily operations. Also experienced as a pharmacy courier for Mission Plaza Pharmacy in Newport Beach, CA, ensuring accurate and timely deliveries. Friendly, proactive and highly organized, with a strong commitment to exceptional service and overall operational success.
Overview
5
5
years of professional experience
Work History
Pharmacy Courier
Platform Inc.
10.2024 - Current
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
- Managed routing and scheduling to optimize delivery routes and minimize delays.
- Maintained accurate records of deliveries, pickups, and customer interactions for tracking purposes.
- Coordinated with dispatchers to resolve any logistical challenges during operations.
- Implemented process improvements to enhance delivery speed and accuracy.
- Communicated with customers to ensure satisfaction and resolve issues promptly.
Relationship Banker
Bank of America
11.2022 - 03.2024
- Advised customers on bank products, services and financial solutions based on their needs
- Assisted with account openings, closings, modifications and loan applications
- Collected, verified and accurately documented customer information and transactions
- Resolved account discrepancies and provided clear support for financial questions
- Educated customers on digital banking tools and transaction management
- Ensured strict compliance with banking regulations, security procedures and confidentiality standards
- Processed deposits, withdrawals, money movements and account maintenance requests
- Collaborated with mortgage and wealth management teams for specialized customer needs
- Supported marketing and product promotions through in-branch communication and outreach
- Suggested improvements to banking processes and customer experience
Store Manager
Smoke Station
10.2020 - 12.2021
- Delivered high-quality customer service and resolved issues to drive repeat business
- Managed inventory tracking, stock counts and shrinkage prevention
- Handled all opening, closing and daily operational procedures independently
- Maintained strong product knowledge to answer questions and support sales
- Created effective store strategies to meet sales and performance goals
- Designed and updated in-store displays and signage to boost product visibility
- Built strong customer relationships through active listening and problem-solving
- Evaluated store performance and implemented improvements based on feedback
- Coordinated social media and marketing efforts to increase brand awareness
Cashier
Mom & Pop Smoke Shop
04.2021 - 06.2021
- Processed refunds for worn, damaged and broken merchandise.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
Valet Parking Supervisor
AVC Valet Services
12.2020 - 04.2021
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Coached team members to consistently exceed superior customer service standards.
- Coordinated valet service for large groups, special events and daily guest loads.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Managed VIP arrivals and departures with smooth and professional approach.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Reported unusual or unsafe situations to security for immediate attention.
- Informed guests of location of hotel reception, concierge and lounges.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
Education
No Degree - Engineering
Irvine Valley College
Irvine, CA05-2028
Some College (No Degree) - Mechanical Engineering
Western Wyoming Community College
Rock Springs, WYHigh School Diploma -
Pakistan School & College (P.S.C.K) Mangaf Branch
Mangaf, Kuwait03.2018
Some College (No Degree) - Business Administration And Management
Houston Community College
Houston, TXSkills
- Excellent customer service and communication
- Secure processing of transactions, credits, refunds and ID verification
- Strong documentation, reporting and compliance with procedures
- Organized multitasker with reliable time management
- Effective problem-solving and issue resolution
- Inventory checking, stocking and order accuracy
- Dependable, responsible and trustworthy work ethic
- Cooperative team player with positive attitude
- Maintains clean, safe and compliant work areas
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Timeline
Pharmacy Courier
Platform Inc.
10.2024 - Current
Relationship Banker
Bank of America
11.2022 - 03.2024
Cashier
Mom & Pop Smoke Shop
04.2021 - 06.2021
Valet Parking Supervisor
AVC Valet Services
12.2020 - 04.2021
Store Manager
Smoke Station
10.2020 - 12.2021
Some College (No Degree) - Mechanical Engineering
Western Wyoming Community College
High School Diploma -
Pakistan School & College (P.S.C.K) Mangaf Branch
Some College (No Degree) - Business Administration And Management
Houston Community College
No Degree - Engineering
Irvine Valley College