Mohammad Rony
Jamaica,USA
Summary
Proactive manager with 9 years of experience in team leadership within the retail and restaurant industry. Strong background in sales, management, and customer service. Thrives in fast-paced settings. Expertise lies in motivating and guiding teams to achieve exceptional results while maintaining a focus on delivering outstanding customer experiences.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
T & J Food Corp
07.2021 - Current
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Set clear expectations and created positive working environment for employees.
Retail Store Manager
Bismillah Energy
05.2019 - 06.2021
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed store organization, maintenance, and purchasing functions.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Restaurant Manager
T&J FOOD Corp
05.2015 - 06.2021
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Certificate - IT Support Specialist
Google
Cetification - Cybersecurity
Columbia University in the City of New York
New York, NY11.2024
Bachelor's degree - Pharmacy
University of Asia Pacific
12.2012
Skills
- Restaurant Management
- Retail Management
- Restaurant Experience
- Management
- Store Management Experience
- Recruiting
- Supervising Experience
- Guest Services
- Payroll
- Retail management
- POS
- Store management
- Customer service
- Communication skills
- Sales
- Time management
- Stocking
- Technical sales
- Windows
- Microsoft Access
- Computer skills
- Cash register
- Leadership
- Active Directory
- Technical Support
- Assistant Manager Experience
- Pricing
- Help Desk
- Operations management
- Inventory management
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Talent development
- Guest relations
- Facility maintenance
- Scheduling coordination
- Employee retention
- Restaurant promotion
- Order management
- Budget planning
- Schedule coordination
- Purchasing
- Food preparation
- Sanitation standards
- Allergy awareness
- Menu development
- Reservation management
- Online ordering management
- POS system
- Guest experience oversight
- Service standards
- Team management
- Inventory control and record keeping
- Staff management
- Food service background
- Organization and prioritization
- Supervisory skills
- Adaptable
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Customer loyalty
- Point of sale (POS) system operation
- Regulatory compliance
- Complaint resolution
- Employee schedule management
- Payroll administration
- Employee supervision
- Monitoring food preparation
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Restaurant General Manager
T & J Food Corp
07.2021 - Current
Retail Store Manager
Bismillah Energy
05.2019 - 06.2021
Restaurant Manager
T&J FOOD Corp
05.2015 - 06.2021
Cetification - Cybersecurity
Columbia University in the City of New York
Bachelor's degree - Pharmacy
University of Asia Pacific
Certificate - IT Support Specialist
Google
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