Mohammad Rony
Astoria,New York
Summary
- Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
10
10
years of professional experience
Work History
IT Technical Support Specialist
Charter Communications, Spectrum
Flushing, New York
03.2025 - Current
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Supported customers with online billing, access, and account issues.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
Restaurant General Manager
T & J Food Corp
New York, US
07.2021 - 03.2025
- Recruited, trained, and supervised staff members.
- Resolved customer complaints in a professional manner.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Coordinated catering services for special events such as weddings or banquets.
- Established cash control systems for register transactions.
- Assisted in resolving any disputes between customers or employees.
- Created weekly work schedules according to staffing needs.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Retail Store Manager
Bismillah Energy
Conyers, US
05.2019 - 06.2021
- Worked closely with vendors to negotiate contracts for goods or services.
- Monitored employee performance and provided feedback on a regular basis.
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Coordinated special events such as promotions or seasonal displays.
- Ensured all safety protocols were followed at all times by staff members.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Restaurant Manager
T&J FOOD Corp
New York, US
05.2015 - 06.2021
Education
Bachelor of Science - Software Engineering
Pennsylvania State University
World Campus01-2029
Professional Certificate - Advanced Cybersecurity
Stanford University
Palo Alto, CA03-2027
Professional Certificate - Cybersecurity
Columbia University
New York, NY11-2023
Professional Certificate - IT Support Specialist
Google
Online01-2024
Skills
- Network troubleshooting
- Cybersecurity frameworks
- Technical support
- Customer service
- Incident management
- Data analysis
- Problem solving
- Hardware installation
- Remote desktop support
- Help desk support
- Operating system support
- Asset management
- Mobile device management
- Application support
- Wireless networking
- Security protocols
- Active Directory management
- Network administration
- Software deployment
- Call center operations
- DHCP/DNS ethernet and firewall proficient
- Hardware upgrades
- Software diagnosis
- Linux programming and administration
- System configuration
Timeline
IT Technical Support Specialist
Charter Communications, Spectrum
03.2025 - Current
Restaurant General Manager
T & J Food Corp
07.2021 - 03.2025
Retail Store Manager
Bismillah Energy
05.2019 - 06.2021
Restaurant Manager
T&J FOOD Corp
05.2015 - 06.2021
Bachelor of Science - Software Engineering
Pennsylvania State University
Professional Certificate - Advanced Cybersecurity
Stanford University
Professional Certificate - Cybersecurity
Columbia University
Professional Certificate - IT Support Specialist
Google