Mohammad Sadiqur Rahmann
Queens Village,NY
Summary
Driven by a results-focused approach, I significantly enhanced customer satisfaction and streamlined operations at Jamuna Bank Ltd, showcasing strong problem-solving and computer skills. My leadership as Store Manager at Puny Corp. led to cutting operational costs and fostering teamwork, demonstrating my ability to merge decisive action with collaborative team dynamics for optimal outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Puny Corp.
Store Manger
2021.06 - 2023.11
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Jamuna Bank Ltd
Executive Officer
2016.03 - 2019.08
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
- Monitored customer accounts for fraudulent activity, enhancing security and trust.
Education
BBA - Marketing
Royel University
Dhaka , Bangladesh04.2016
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Computer Skills
- Organizational Skills
- Organization and Time Management
- Decision-Making
Timeline
Puny Corp.
Store Manger
2021.06 - 2023.11
Jamuna Bank Ltd
Executive Officer
2016.03 - 2019.08
BBA - Marketing
Royel University
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