Mohammad Safi
Summary
Experienced technician with a robust background in technical support, equipment installation, and customer service within telecommunications and electrical systems. Skilled in installing low voltage cabling for voice, video, and data, routing backbone and horizontal cables, configuring energized equipment, and installing voice and data outlets. Proficient in troubleshooting, ensuring safety compliance, and delivering high-quality service to meet client needs. Proven ability to adapt quickly to new technologies and environments, poised to contribute to seamless AV operations and exceptional event support at Workday.
Overview
17
17
years of professional experience
Work History
ELECTRICAL TECHNICIAN
Alstom
03.2022 - 03.2024
- Installed and maintained electrical systems for rail train operations, ensuring safety and efficiency in all installations.
INSTALLER
Cal Coast Telecom
08.2021 - 12.2021
- Installed, tested, and maintained low-voltage systems, including voice, video, and data cabling, at various client locations.
INSTALLER
Rosendin Electric
05.2019 - 03.2020
- Installed, tested, and maintained low-voltage systems and cabling, including voice, video, and data installations at SFO Airport
- Routinely routed backbone and horizontal cables, ensuring efficient and organized network connectivity
- Configured and connected energized equipment, adhering to strict safety protocols and industry standards
- Installed voice and data outlets at workstations, ensuring optimal functionality and client satisfaction.
PREMISE TECHNICIAN
AT&T
06.2016 - 05.2019
- Installed, tested, and maintained cable wires and fiber optics for telephone and broadband services, consistently meeting performance targets
- Utilized technical expertise to troubleshoot and resolve issues promptly, ensuring reliable service delivery and customer satisfaction.
FIELD SERVICE TECHNICIAN
Dish Network
04.2007 - 03.2016
- Installed and serviced satellite TV systems for residential and commercial clients, ensuring adherence to safety protocols and customer satisfaction
- Provided technical support and education to customers on equipment operation and troubleshooting procedures, enhancing overall service delivery.
Education
Associate of Arts in Business -
Diablo Valley College
Pleasant Hill, CA01.2006
Skills
- Equipment Installation and Maintenance
- Troubleshooting and Problem-solving
- Customer Service Excellence
- Equipment Configuration
- Voice, Video, and Data Cabling
- Safety Compliance
Additional Information
Demonstrated ability to handle equipment setup, maintenance, and troubleshooting effectively across diverse industries.Strong customer service skills with a focus on ensuring client satisfaction and resolving issues promptly.Adaptability to new technologies and environments, ensuring compliance with safety standards and company policies.
Timeline
ELECTRICAL TECHNICIAN
Alstom
03.2022 - 03.2024
INSTALLER
Cal Coast Telecom
08.2021 - 12.2021
INSTALLER
Rosendin Electric
05.2019 - 03.2020
PREMISE TECHNICIAN
AT&T
06.2016 - 05.2019
FIELD SERVICE TECHNICIAN
Dish Network
04.2007 - 03.2016
Associate of Arts in Business -
Diablo Valley College