Mohammad Salah
San Francisco,CA
Overview
10
10
years of professional experience
Work History
Technical Account Manager
Google
San Francisco, CA
11.2022 - Current
- Helping my clients maximize their return on investment in Google Cloud and maintaining operational rigor for their workloads.
- Providing architectural guidance to my clients in collaboration with a team of SMEs.
- Facilitating the migration of new workloads and services to Google Cloud.
Technical Account Manager
Skydio
Dallas, TX
02.2022 - 11.2022
- Worked closely with engineering and product management to provide critical feedback and key insights for a fully autonomous unmanned aircraft system (UAS) solution that met our customer's needs.
- Maintained the relationship with our biggest early adaptor of Skydio's next-generation drone-in-a-box solution, resulting in 4+ million dollar purchases of Skydio's drones and solutions.
- Contributed Python scripts to provide reports on usage and overcoming product limitations in mission planning by automating Skydio's cloud API endpoints.
Customer Success Manager
Armis Security
Dallas, TX
02.2021 - 02.2022
- Managed a portfolio of up to 10 accounts throughout their lifecycle with Armis.
- Acted as a technical liaison for Armis technical inquiries, issues, or escalations.
- Helped customers mitigate the risk of cyber attacks by explaining the alerts and vulnerabilities detected by Armis.
- Submitted 10's of Feature Requests and worked closely with Product Management to help shape the future of the product.
Customer Success Specialist -Enterprise Networking
Cisco
Dallas, TX
05.2018 - 02.2021
- Increased the adoption of Cisco DNA Center and other subscription-based solutions for 30+ enterprise customers in the Midwest region.
- Helped close 10+ million dollar deals of products and services by providing technical assistance and consultation.
- Delivered 100's of Accelerators and ATX (Ask-the-Expert) sessions on Intent-Based Networking and Software-Defined Access to diverse customers, tailoring deliverables and driving business outcomes with scope and on-time engagement.
Technical Consulting Engineer - Wireless
Cisco
Richardson, Texas
01.2015 - 05.2018
- Provided onsite support for critical issues (CAP accounts) that resulted in saving 10's of millions of dollars that were at risk due to customer satisfaction issues and product quality.
- Earned 'TAC Champion' Award for being recognized by multiple customers and partners for going above and beyond and delivering remarkable customer experience.
Education
MBA -
University of California, Berkeley
Berkeley, CA05.2026
Bachelor of Science - Electrical Engineering
The University of Jordan
2014
ADDITIONAL INFORMATION
- Work Authorization: US Citizen
Languages
English
Full Professional
Arabic
Native/ Bilingual
Affiliations
Professional Cloud Architect August 2023 - August 2025
AWS Cloud Practitioner October 2021 - October 2024
CCIE - Wireless (CCIE # 57579) Expired
Timeline
Technical Account Manager
Google
11.2022 - Current
Technical Account Manager
Skydio
02.2022 - 11.2022
Customer Success Manager
Armis Security
02.2021 - 02.2022
Customer Success Specialist -Enterprise Networking
Cisco
05.2018 - 02.2021
Technical Consulting Engineer - Wireless
Cisco
01.2015 - 05.2018
MBA -
University of California, Berkeley
Bachelor of Science - Electrical Engineering
The University of Jordan
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