Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
References
Projects
Availability
Specific Skills
Certifications Awards
Timeline
Generic

Mohammad Sarwary

Los Angeles

Summary

customer experience leader with 3+ years of expertise logistics innovation, supply chain excellence, and unparalleled customer satisfaction, consistently seeking challenges to propel growth.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

I am a resident of Westwood originally from Virginia. As a resident. And student and As a driven and visionary. And as someone who started very average, then motivated, and became proficient. I have a strong attention to detail and feedback, I continually challenge myself to push beyond excellence, driving innovation and growth in customer experience, logistics, and supply chain management. With a passion for space exploration and customer satisfaction, I'm poised to make a meaningful impact. and I appreciate environment that provides to its customers and I would like to be part of that team... this is close to my house. And in environment that is engaging in mentally stimulating in art and information I may have dyslexia, but I am a hard worker, and I do what’s asked of me, and I have a great reputation and Amazon.. I would really appreciate it guys giving me a

chance as a stepping stone to bigger thing Godwilling and draw in knowledge in a unique setting .. I have a very strong attention to detail, customer bias, bias for action, and always incentivizing ways to relay and convey information better and always learning new things. Also, my current seasonal position at Amazon has ended, and I would really be appreciating The opportunity to show people what I am a valuable member This location is near my residence and I can be asked to go above and beyond

I am Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

To one day have a import export company or have a further foothold in logistics. And various other projects Godwiling

Overview

12
12
years of professional experience

Work History

Amazon Warehouse
11.2022 - Current
  • Managed package handling, shipping
  • Maintained warehouse organization, efficiency
  • Collaborated with teams for seamless operations

Laundry Attendant

Tide Cleaners
Los Angeles
01.2022 - 10.2024
  • Company Overview: serviced Loyola Marymount University and Pepperdine as its sole employee at both campuses
  • Optimized laundry operations, customer service
  • Leveraged technology for logistics, process enhancements
  • Coordinated with management, customers, processing plants
  • Developed expertise in bureaucratic functions, delegation
  • Loyola Marymount University
  • Employee of the Month (Multiple Times)
  • I was let go becuase the company ceasing operations in California
  • Kept work area neat, clean and organized at all times.
  • Maintained records of all laundry services provided in logbooks.
  • Repaired or replaced damaged items following established procedures.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.

Full-time Seasonal Employee

Amazon
01.2021 - 05.2024
  • Spearheaded package management for timely delivery
  • Troubleshooted technical issues, ensuring seamless customer resolution
  • Demonstrated customer-centric approach, conflict resolution expertise
  • Collaborated with cross-functional teams for operational excellence
  • Awarded Employee of the Month (Multiple Times)
  • Consistently exceeded customer satisfaction targets
  • Improved logistics efficiency by 25%
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • I was let go because I take number changed and they no longer needed extra workers like me but I have left them with great standing

Driver

Uber
01.2018 - 01.2024
  • Delivered exceptional customer experiences
  • Ensured safe, efficient transportation
  • Mastered route optimization, navigation
  • Demonstrated effective communication, conflict resolution

Kitchen Shift Manager

University Cooperative Housing Association
01.2013 - 01.2018
  • Company Overview: UCLA
  • Played an active role as a kitchen shift manager
  • Served 500 people 2-3 times a day
  • Gained experience in service and logistics jobs that require attention to detail, timing, pacing, and customer attention
  • UCLA
  • Assisted in training new staff on proper kitchen procedures and safety protocols.
  • Resolved customer complaints regarding food quality or service in a professional manner.
  • Coordinated with front-of-house staff to ensure timely delivery of orders from the kitchen.
  • Managed ordering process for ingredients, supplies, and equipment needed for daily operations.
  • Enforced health codes regulations throughout the restaurant premises at all times.
  • Provided guidance to team members on proper use of kitchen tools and appliances.
  • Collaborated with chefs to develop new menu items or modify existing recipes.
  • Addressed personnel issues promptly using conflict resolution skills when necessary.
  • Maximized productivity through efficient delegation of duties to staff.

Education

Hs diploma -

James Robinson secondary school
Fairfax, Virginia
01.2018

Santa Monica college
01.2015

Some College (No Degree) - Import/Export

UCLA Extension Courses
Los Angeles, CA

Skills

  • Troubleshooting expertise
  • CRM software proficiency
  • Familiarity with supply chain management tools
  • Excellent communication
  • Interpersonal skills
  • Strong problem-solving
  • Conflict resolution abilities
  • Customer-obsessed mindset
  • Thrives in fast-paced environments
  • Meticulous attention to detail
  • Customer service expertise
  • Logistics and supply chain knowledge
  • Conflict resolution skills
  • Technical troubleshooting
  • Team collaboration
  • Adaptability in fast-paced environments
  • Strong attention to detail
  • Warehouse organization
  • Logistics management
  • Customer service
  • Inventory control
  • Conflict resolution
  • Time management
  • Process improvement
  • Data entry
  • AND STRONG BIAS FOR ACTION
  • Analytical thinking

Accomplishments

  • Consistently exceeded customer satisfaction targets
  • Improved logistics efficiency by 25%
  • Developed innovative solutions for supply chain challenges

Additional Information

As a resident and student of Westwood, I continually challenge myself to push beyond excellence, driving innovation and growth in customer experience, logistics, and supply chain management.

References

  • Vanessa, Former Tide Remote Manager
  • Maria, Laundry Plant Manager

Projects

Developing a customer service chatbot using Python and NLTK Designed a logistics optimization tool using Excel and SQL

Availability

Any but preferably Monday-Thursday

Specific Skills

  • Customer service expertise
  • Logistics and supply chain knowledge
  • Conflict resolution skills
  • Technical troubleshooting
  • Team collaboration
  • Adaptability in fast-paced environments
  • Strong attention to detail

Certifications Awards

Employee of the Month several times

Timeline

Amazon Warehouse
11.2022 - Current

Laundry Attendant

Tide Cleaners
01.2022 - 10.2024

Full-time Seasonal Employee

Amazon
01.2021 - 05.2024

Driver

Uber
01.2018 - 01.2024

Kitchen Shift Manager

University Cooperative Housing Association
01.2013 - 01.2018

Hs diploma -

James Robinson secondary school

Santa Monica college

Some College (No Degree) - Import/Export

UCLA Extension Courses
Mohammad Sarwary