Mohammad Shakhtra
Alliance,OH
Summary
Hi, my name is Mohammad Shakhtra! I am 26 years old. I was born and raised in Alliance Ohio. Here are a few things about myself!
- I have been a amateur photographer for 5 years now
- I love working retail and with other people
- I have a vast knowledge of media spanning from music to film
- I love problem solving and figuring out a solution that benefits everyone involved
- I am a hard worker who is goal driven and milestone orientated in developing myself into the the absolute best version of myself
- I have a unique perspective and consideration that is a result of being raised in two cultures (American and Arab)
Overview
8
8
years of professional experience
Work History
Customer Support Specialist /Level 1 Technical Support Representative
Washify Services
Green, OH
03.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Inbound Stower / Ship Dock
Amazon
Akron, OH
11.2022 - 03.2023
- Used handheld scanner to sort products onto appropriate shelves daily.
- Assisted in loading delivery trucks to facilitate timely dispatch for deliveries.
- Moved stock and other materials to and from storage and production areas and loading docks.
- Scanned and sorted packages to stage for delivery drivers.
Assistant Store Manager
The Exchange
Canton, OH
12.2020 - 09.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Sales Associate
The Exchange
Alliance, OH
11.2018 - 11.2019
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Backroom Inventory Associate
Walmart
Alliance, OH
05.2018 - 11.2018
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Kept stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Received deliveries, scanned packages and updated orders in internal database.
Sales Associate
Kohl's
Alliance, OH
10.2017 - 01.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Pizza Delivery Driver
Marco's Pizza
Alliance, OH
03.2016 - 09.2016
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Documented time of delivery to record completion of order.
Education
Some College (No Degree) - Integrated Media
University of Mount Union
Alliance, OHSkills
- Stock management
- POS systems operations
- Issue Resolution
- Workforce Management
- Customer Relations
- Customer Service
- Strategic Planning
- Business Development
- Sales Techniques
- Schedule Management
- Employee Development
- Customer relations
- Records management
- Records maintenance
- Issue resolution
- Performance improvements
- Policy/program development
- Employee development
- Supervision and training
- Recruiting and hiring
Languages
English
Full Professional
Arabic
Professional
Timeline
Customer Support Specialist /Level 1 Technical Support Representative
Washify Services
03.2023 - Current
Inbound Stower / Ship Dock
Amazon
11.2022 - 03.2023
Assistant Store Manager
The Exchange
12.2020 - 09.2022
Sales Associate
The Exchange
11.2018 - 11.2019
Backroom Inventory Associate
Walmart
05.2018 - 11.2018
Sales Associate
Kohl's
10.2017 - 01.2018
Pizza Delivery Driver
Marco's Pizza
03.2016 - 09.2016
Some College (No Degree) - Integrated Media
University of Mount Union
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